Personal Banker

LJ Recruitment; Greater London; On-site; GBP 26,000; Full time

Job summary

A leading recruitment agency is looking for a Personal Banker in Hounslow. This role requires strong customer service skills, sales ability, and the capacity to manage client relationships effectively. The position offers a competitive salary of £25,500 per annum and the opportunity to grow within a supportive team environment.

Benefits

Collaborative team environment

Skill development opportunities

Stable and permanent position

Qualifications

• Prior experience in retail banking or customer service preferred.
• Excellent written and verbal communication skills.
• Self-motivated with a professional approach.

Responsibilities

• Build and maintain strong client relationships.
• Deliver superior customer service via phone and email.
• Promote bank's products and services effectively.

Skills

Customer service experience

Sales ability

Interpersonal skills

Organizational skills

Job description

Overview

Job Title: Personal Banker

Location: Hounslow

Salary: 25,500 per annum

Job Type: Full-Time, Permanent

We're currently seeking an enthusiastic and customer-focused Personal Banker to join our team in Hounslow. This is an exciting opportunity for someone with a strong background in customer service or banking to take the next step in their career.

As a Personal Banker, you will play a key role in supporting the branch to achieve its sales goals by delivering first-class service to existing clients and by helping to attract and retain new clients. You\'ll be part of a dynamic, professional team where your contributions truly matter.

Key Responsibilities

• Build and maintain strong client relationships, identifying new business opportunities through referrals, internal networks, and personal connections.

• Deliver superior customer service, handling phone and email enquiries efficiently and professionally.

• Promote the bank\'s products and services by understanding customer needs and offering tailored solutions.

• Process new account applications and service requests, including account openings, remittances, postal services, and cheque despatches.

• Support anti-money laundering (AML) compliance by preparing risk matrices and maintaining accurate records.

• Operate and manage cash handling functions in line with internal controls and procedures.

• Represent the branch at external business development and sales events.

• Provide cover for clerical staff and other team members as required.

What We're Looking For

• Prior experience in retail banking, customer service, or a sales-related role (preferred).

• Excellent interpersonal and communication skills, both written and verbal.

• Strong sales ability and confidence to recommend appropriate products and services.

• Self-motivated and target-driven with a professional and customer-focused approach.

• Highly organised with the ability to manage multiple tasks effectively.

• Comfortable working independently and as part of a wider team.

Why Join Us?

• Be part of a supportive and collaborative branch team

• Develop your skills through real-world experience and interaction with a diverse customer base

• Opportunity to attend external events and grow your local professional network

• Stable, permanent position with a competitive salary of 25,500

Ready to apply?
If you\'re passionate about delivering great service and want to make a real impact, we\'d love to hear from you.