Personal Assistant to ICUCR

NHS; Norwich; On-site; GBP 25,000 - 30,000; Part time

Job summary

A healthcare trust in the UK is seeking a Personal Assistant to the Operations Director of the ICUCR. This part-time role (15 hours per week) involves providing comprehensive administrative support and supervising the Admin Team. The ideal candidate should have proven experience in senior administration, excellent organizational skills, and proficiency in Microsoft Office. The position is based at Norwich Community Hospital and offers a supportive working culture.

Benefits

Minimum 27 days annual leave plus Bank Holidays

NHS pension scheme

Wellbeing support

Comprehensive training programmes

NHS discounts

Qualifications

• Experience in providing comprehensive administration at a senior level.
• Proven administration experience in a busy office environment.
• Supervisory experience is essential.

Responsibilities

• Provide confidential PA, secretarial and administrative support.
• Supervise and support the ICUCR and Stroke Admin Teams.
• Organise and service meetings, and take minutes.

Skills

Microsoft Office proficiency

Organizational skills

Customer Care Skills

Good communication skills

Education

GCSE in Maths and English (Level 4 / Grade C or above)

A levels or higher

NVQ Level 3 in Business Administration

RSA typing qualification

Shorthand qualification

Tools

SystmOne

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Go back Norfolk Community Health and Care NHS Trust

Personal Assistant to ICUCR

The closing date is 07 October 2025

To provide comprehensive, confidential PA, secretarial and administrative support at senior director and senior management level, ensuring that all administrative processes and tasks are undertaken efficiently, effectively and to a high standard, contributing to the smooth running of the office and its overall effectiveness. To supervise and support the ICUCR (Intermediate Care & Urgent Community Response) Admin Team and Stroke Admin Team.

The post holder will be the PA for the Operations Director of ICUCR (Intermediate Care & Urgent Community Response),and will also provide administration support for other senior managers of ICUCR.

This is a part time, 15 hour per week Band 4 permanent role. The shifts will ideally need to be worked across 3 days, 5 hours per shift. Shift times will need to be within core working hours, i.e. 08:30-13:30 or 09:00-14:00. This post will job share with another PA who works Tuesday's, Wednesday's and Thursday's. Therefore shifts on a Monday and Friday are essential, to provide support from Mon - Fri for the Senior Leadership and admin teams which the post supervises.

Main duties of the job

The ideal candidate will have a positive can-do attitude, with experience of providing comprehensive administration, preferably at a senior level.

As a Band 4, the post holder will also be expected to supervise the Stroke Admin team, as well as the ICUCR Admin team, alongside the other PA which this post job shares with. The ICUCR Admin and Stroke Admin teams consists of 7 staff in total. Therefore, supervisory experience and skills will also be essential for this role.

This base for this post is at the Norwich Community Hospital.

About us

Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

• Good benefits package including a minimum 27 days annual leave, plus Bank Holidays, increasing after 5 years and 10 years to a maximum of 33 days.
• Opportunity to join the NHS pension scheme.
• Wellbeing support (gyms, free eyesight test, cycle to work scheme, wellbeing resources).
• Supportive positive culture that is Well-Led with regular supervision.
• Comprehensive in house and external training programmes available.
• NHS discounts and many more.

Please note that applications are accepted by completion of our on-line application form. We cannot accept CV's.

Job responsibilities

Please refer to the attached job description and person specification for the detailed responsibilities.

Person Specification

Qualifications

• Numerate and literate, with Maths and English GCSE (Level 4 /Grade C or above), or equivalent
• Higher level of education - A levels or above
• NVQ Level 3 in Business Administration or equivalent experience
• RSA typing or equivalent experience
• Shorthand, or equivalent qualification

Experience

• Proven administration experience in a busy office environment
• Proven experience of working in a senior secretarial position
• Proven experience of prioritisation of work and coping under pressure to meet deadlines
• Proven ability to organise and service meetings
• Minute taking experience
• Proven experience of working as part of a team
• Proven experience of supervisory and management skills
• Knowledge of NHS ordering systems
• Knowledge of SystmOne
• Previous NHS Experience

Skills, Abilities and Knowledge

• Comprehensive working knowledge of Microsoft Office, especially Word, Excel and Outlook
• Good organisational skills
• Proven ability to work on own initiative, without direct supervision, prioritising and managing own workload
• Good keyboard and IT skills
• Accuracy and attention to detail
• Articulate, calm, polite and well-motivated with a positive attitude to customer care
• Customer Care Skills
• Enhanced IT skills

Communication

• Able to communicate effectively in written and verbal English language

Personal Attributes

• Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults.

Other

• Able to make own transport arrangements
• Flexible attitude and approach to work to meet the needs of the service

Personal and People Development

• Proof of own personal development
• Enthusiastic and motivated
• Committed to providing the best possible service to patients
• Team player
• Able to work on own initiative
• Tact and diplomacy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Norfolk Community Health and Care NHS Trust