Personal Assistant - Horsham

TN United Kingdom; Horsham; On-site; GBP 29,000 - 35,000; Full time

Job summary

An established industry player is seeking a proactive Personal Assistant to support their Managing Director in Horsham. This role is essential for ensuring client satisfaction and operational efficiency. You will manage schedules, oversee client servicing, and develop training programs to enhance team performance. The ideal candidate will thrive in a dynamic environment, demonstrating strong organizational skills and the ability to influence senior stakeholders. Join a forward-thinking team that values inclusivity and well-being, and make a significant impact on the business's success.

Qualifications

• Experience in client interaction and building rapport.
• Strong numerical ability for analyzing financial data.

Responsibilities

• Manage diary and inbox for the Managing Director.
• Ensure client servicing and compliance are met.

Skills

Client Interaction

Change Management

Case Management

Numerical Analysis

Stakeholder Influence

Autonomy

Team Motivation

IT Proficiency (Office 365)

Diversity Advocacy

Wellbeing Promotion

Job description

Social network you want to login/join with:

Our client is looking for a PA to join their successful team in Horsham, Sussex. The role will involve supporting the Managing Director, ensuring client requirements are met. Earn up to £35k with benefits, depending on experience.

Specific Activities Include:

• Diary and inbox management
• Weekly stats – meetings to be uploaded to CRM and KPI platforms
• Client servicing: compliance, servicing and scheduling reviews
• Prospect servicing –
• Actioning any tasks on back of info received
• Meeting packs –
• Complete a basic voyant and include expenditure questionnaire
• Add investment funds to analytics
• Ensuring accuracy and consistency of reports
• Developing a training programme with Managing Director to identify key skills gaps and training needs for all members
• Liaising with team to arrange training
• Conduct regular spot checks on file notes to ensure quality and consistency
• Review length of time for applications processing addressing any issues of delays
• Help with addressing issues and escalations that cannot be addressed by PAs or Advisors
  

Key Skills / Experience:

• Demonstrable experience of building rapport and interacting with clients effectively.
• A driven individual with a focus on client service and leading a high-performance culture.
• Adaptable to change management plans and advocate to business initiatives.
• Highly skilled and organised to manage multiple case management progress channels.
• Strong numerical ability to analyse financial data and performance metrics.
• Confidence and ability to influence senior stakeholders.
• Ability to work autonomously as well as follow direction from C-Suite directives.
• Motivate and mentor team leaders towards business efficiency.
• IT technically proficient including Office 365.
• Committed to advocating and encouraging an inclusive and diverse team culture.
• Understanding the benefits of the wellbeing agenda and promoting an open and considerate culture