Personal Assistant - Global Payment Network

Capital One (Europe) plc; Greater London; Hybrid; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Pension plan

Bonus scheme

25 days annual leave

Private medical insurance

Parental leave

Job summary

Capital OneUK is seeking a highly organized Personal Assistant to support the VP of International Expansion & Risk within Network Risk Operations, part of the Global Payment Network. The role will build a new team from the ground up, driving hiring onboarding, and providing administrative leadership in a hybrid London office.

You'll manage executive calendars, coordinate travel and expenses, and prepare high-level materials for leadership.

Qualifications

• Experience in an administrative support role within a large organization.
• Ability to manage administrative oversight for a growing team.
• Proven experience coordinating travel, expenses, and onboarding processes.
• Strong calendar management and stakeholder coordination.
• Experience with risk management, payment networks, or financial services is a plus.

Responsibilities

• Provide comprehensive administrative support to the VP of International Expansion & Risk, including calendar management, scheduling, and time optimization.
• Coordinate hiring and onboarding logistics to support the growing risk team.
• Manage end-to-end travel planning and expense processing for leadership and team.
• Prepare and refine high-level meeting materials, agendas, and pre-read documents.
• Oversee team logistics, communications, and central contact for departmental inquiries.
• Plan and coordinate team meetings and off-site events, including scheduling and room bookings.

Skills

Executive calendar management

Travel planning

Expense processing

Cross-functional collaboration

Event coordination

Job description

245 Hammersmith (95989), United Kingdom, London,Personal Assistant - Global Payment Network

Job Title: Personal Assistant - Global Payment Network

Location: Hammersmith, London - Hybrid

Working Pattern: 2 days in-office and 3 days remote.

Our Mission

We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. Hear from our team about what it’s like working at Capital One UK.

About this role

We’re looking for an organized Personal Assistant to support the VP of International Expansion & Risk within Network Risk Operations, part of the Global Payment Network (GPN). This role is pivotal in building out a new team from the ground up, with key responsibilities in coordinating hiring and onboarding processes. Reporting directly to the VP, you will provide dedicated administrative support, with the scope of the role expanding to support other senior leadership as the team grows. The focus of this position is on the administrative oversight and operational rhythm needed to build a new risk team.

What you'll do

• Calendar & Time Management: Provide comprehensive administrative support, including calendar management, scheduling, and optimizing time usage to allow leadership to focus on strategic initiatives.
• Operational Rhythms & Team Growth: Lead the administrative coordination for the International Expansion & Risk team, including logistical support for hiring, onboarding new team members, and facilitating the operational rhythm of the growing risk team.
• Travel & Expense Operations: Manage end-to-end travel planning and expense processing, ensuring seamless arrangements for business trips and team needs.
• Executive Meeting Support: Prepare and manage high-level meeting materials, including creating and refining presentations, agendas, and pre-read documents to ensure the leadership team is well-prepared.
• Team Logistics & Administration: Oversee general team logistics and administrative operations, including file maintenance, managing communications, and acting as a central point of contact for departmental inquiries.
• Events & Off-site Planning: Coordinate and facilitate team meetings and off-site events, handling everything from scheduling and room bookings to agenda logistics.

What we’re looking for

• Experience in an administrative support role, preferably within a large, dynamic organization.
• Demonstrated ability to manage administrative oversight and operational workflows for a growing team in a fast-paced environment.
• Proficiency in executive calendar management, complex travel planning, expense processing, and collaborating with cross-functional partners (e.g., Finance, HR).
• Experience coordinating team events, meetings, and off-sites with a focus on logistics, budget management, and effective agenda coordination.
• Preferred: Prior experience in risk management, payment networks, or the financial services industry.

Where and how you'll work

This is a permanent position based in our Hammersmith, London office.

We embrace a hybrid approach to work. You'll spend two days a week in the office.

What’s in it for you

We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications.

In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career:

• Wealth & Future: Competitive pension and performance-based bonus schemes
• Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.
• Health: Access premium care through our private medical insurance.
• Family Support: We champion your milestones with enhanced parental leave.

A full list of our benefits is available here.

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible.

We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business.

Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates.

Capital One is committed to diversity in the workplace.

Who We Are

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.