Personal Assistant - Director of Product & Transformation

Virgin Media; Camden Town; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A major telecommunications company in Camden Town is seeking a highly organized Personal Assistant to support their Director of Product & Transformation. This role involves managing the director's calendar, handling confidential inquiries, and maintaining communication across the business. The ideal candidate will have a strong background in supporting senior executives and proficiency in Microsoft Office tools. A generous rewards package and benefits are included.

Benefits

Generous reward package

Personalized benefits

Qualifications

• Significant experience supporting senior executives.
• Ability to manage an executive calendar with conflicting priorities.
• Exceptional written and verbal communication skills.

Responsibilities

• Manage calendar and travel arrangements for the Director.
• Screen and prioritize inquiries maintaining confidentiality.
• Prepare briefing materials for meetings and track actions.

Skills

Organisational skills

Interpersonal communication

Time management

Discretion

Proficiency in Microsoft Office

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Overview

At Virgin Media O2, we are looking for a highly organised and proactive Personal Assistant to support our Director of Product & Transformation. This is a vital role that ensures their day runs smoothly by managing their schedule, priorities, and important commitments with care, professionalism, and discretion. As the first point of contact, you will handle confidential information with the utmost integrity and build strong, positive relationships across the business. If you thrive in a fast-moving, dynamic environment and enjoy juggling multiple tasks while staying calm and confident, you\'ll be a great fit. This role is ideal for someone who takes pride in being organised, anticipates needs before they arise, and helps our leadership stay connected and effective here at Virgin Media O2.

We are committed to an accessible, inclusive and equitable workplace. Virgin Media O2 is an equal opportunities employer, and we work to remove bias and barriers for our people and candidates. We strive to embed equity and inclusion into everything we do, from policies to relationships. We support you to be your authentic self throughout your application journey with us.

We\'re all about ways of working

We\'re a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days each month connecting in person. This includes team meetings, offsites, volunteering days, cross-functional projects, or away days—anywhere meaningful collaboration happens. What matters is that those moments are purposeful and contribute to meaningful collaboration.

Responsibilities

• Provide high-level personal assistant support to the Director of Product & Transformation, including calendar management, prioritisation, travel arrangements, meeting coordination, and handling key commitments.
• Act as the first point of contact, screening and prioritising enquiries, and maintaining confidentiality and professional discretion at all times.
• Develop a strong understanding of the Director\'s objectives and the organisational structure to navigate a large, complex organisation effectively.
• Maintain exemplary written, verbal, and interpersonal communication with internal and external stakeholders.
• Support the Director in preparing for meetings, including briefings, materials, and action tracking.
• Build and maintain positive relationships across the business to facilitate collaboration and smooth information flow.

Qualifications

• Excellent organisational, prioritisation, and decision-making skills.
• Ability to handle confidential material with tact, diplomacy, and discretion.
• Ability to learn quickly the organisational structure and the Director\'s objectives and to manage complexity within a large organisation.
• Highly proficient in Microsoft Outlook, Excel, Word and PowerPoint.
• Exceptional written, verbal, and interpersonal skills.
• Significant previous experience supporting senior executives.
• Strong judgement, time management and prioritisation abilities.
• Experience managing an executive calendar with multiple conflicting priorities.
• Able to liaise clearly and diplomatically with partners at all levels, ensuring smooth, positive interactions and accurate information flow.
• Comfortable managing changing priorities and unexpected challenges with a calm, solution-focused approach in a fast-paced environment.

Our offer and next steps

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day.

Working at Virgin Media O2, you get a generous reward package and benefits designed to support you and your loved ones, including options you can personalise to fit your life.

Next steps: If we feel you could belong here, we\'d love to learn more about you and your experience. After you apply, the process may include a two-stage interview. If you need adjustments for the recruitment process, please let us know and we will discuss them with you. Applications will be reviewed and interviews conducted throughout the advert; the closing date may be moved forward. We encourage all interested applicants to apply as soon as possible. Any offer will be conditional on background checks; all roles require a criminal record check and some roles may require a financial probity check. Your recruiter can provide more information.