Personal Assistant

Integrated Care System; North East; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A healthcare organization is looking for a highly efficient Personal Assistant to provide confidential support to the Central Inpatient Clinical Business Unit. The role requires excellent communication and organizational skills, with a focus on diary management and customer service. Candidates should have proven experience in secretarial procedures and proficiency in Microsoft Office. This is a full-time position with some hybrid working options.

Qualifications

• Experience in a customer/patient focused environment.
• Ability to manage competing priorities.
• Experience of full range of secretarial procedures.

Responsibilities

• Produce/update/amend reports in a timely manner.
• Manage diary, book meetings and venues.
• Deliver first class customer service.

Skills

Excellent communication skills

Organisational skills

Interpersonal skills

Microsoft Office proficiency

Diary management

Education

GCSE level C or above

RSA 3 Typing/Word Processing

NVQ 3 or 4 or equivalent

Job description

Go back Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Personal Assistant

The closing date is 14 August 2025

We are seeking to appoint a highly efficient and motivated candidate to take up an additional position of Personal Assistant to provide a professional and confidential support to the Central Inpatient Clinical Business Unit (CBU). You will work alongside the current Personal Assistant and work closely with Associate Directors, Clinical Manager's and other members of the CBU as well as acting as an initial key point of contact for the CBU.

This is a very busy and fast paced role. You must be able to provide a high level of efficiency and communication (verbal and written) contributing to effective and responsive smooth running of all aspects of service delivery.

You will be extremely organised and able to demonstrate excellent office skills. The post holder must have proven experience of the full range of secretarial procedures including complex diary management as well as being able to manage competing priorities and work under pressure and to tight deadlines. The post holder must also have fully developed and proven demonstrable experience of Microsoft Office systems including using the MS Teams platform for meetings, document sharing and storage.

This is a full time post (37.5 hours) to be worked Monday to Friday. Whilst the office base is at St Nicholas Hospital, some hybrid office/home working may be agreed.

Main duties of the job

The postholder must have proven demonstrable experience of formal minute taking, including convening and coordinating administrative support for meetings and training events. You will be able to deliver first class customer service, and thrive in a busy environment. A flexible approach to work and supporting colleagues across the team is essential.

Candidates must have proven demonstrable experience in last 12 months of the following:

• Experience in a customer/patient and service user focused environment
• To produce/update/amend reports, documents and presentations in a timely manner
• Collating data and provide performance information from the Inpatient Management Team as requested by the CBU, commissioners and other external bodies
• Diary management, booking meetings and venues, ensuring senior managers are prepared for meetings
• Excellent communication and interpersonal, verbal and written skills
• Proven knowledge and demonstrable experience of Microsoft Word/Office packages and excellent accurate keyboard skills
• Minute taking
• The post holder must be able to use own initiative, work under pressure, keep to strict deadlines and have excellent organisational, interpersonal and communication skills
• Have fast and accurate keyboard and IT skills
• Act on their own initiative and demonstrate a high degree of confidentiality and discretion

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Job responsibilities

Please find attached job description for full details.

Advertising date : 31st July 2025

Closing date : 14th August 2025

We welcome your application.

Person Specification

Education and Qualification

• GCSE level C or above (must have English Language and Maths)
• RSA 3 Typing/Word Processing.
• NVQ 3 or 4 or equivalent/demonstrable experience

Skills and Competencies

• Excellent communication skills, both written and oral and excellent interpersonal skills
• Ability to manage competing priorities.
• Proven organisational skills and the ability to work under pressure and to tight deadlines
• Experience of full range of secretarial procedures, including diary management and arranging and servicing meetings.
• Ability to exercise judgements when dealing with requests and queries.
• Ability to work within agreed parameters and with minimal supervision.
• Proven ability to work as a key member of a team.
• Knowledge of current legislation including Freedom of Information Act, Copying of Patients Letters, Data Protection Act.
• Knowledge or experience in the commissioning of the designated CBU
• Willing to undertake necessary additional training.

Knowledge and Experience

• Experience of full range of secretarial procedures including diary management and arranging and servicing/minuting meetings.
• Knowledge of Microsoft Office packages.
• Admin experience at PA/Senior admin level
• Knowledge of current legislation regarding confidentiality, including Freedom of Information Act and the Data Protection Act.
• Knowledge or experience in the commissioning of the designated CBU

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust