Personal Assistant

Capital One; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Up to £5,000 external qualification-fn

25 days annual leave (plus 5 buy)

Private medical insurance

Enhanced parental leave

Hybrid work model

Job summary

Capital One Europe is seeking a meticulous Personal Assistant to partner with leadership, acting as gatekeeper and extension of the team. The role involves strategic calendar management across time zones, complex travel arrangements, event planning, and cross-team liaison in a hybrid London office.

You will support the Chief of Staff and administrative colleagues, maintaining confidentiality with a proactive, detail-oriented approach. Hybrid work includes two in-office days weekly.

Qualifications

• Extensive experience as an Executive Assistant or Administrative Assistant in a fast-paced environment.
• Proficiency in Microsoft Office Suite and Google Workspace.
• Experience utilizing AI tools such as Gemini, CoPilot, or Claude.
• Proficiency in video conferencing technology (Zoom, Teams, etc.).
• Exceptional written and verbal communications, organizational, and time management skills.

Responsibilities

• Strategic Calendar Management: Proactively manage complex, global executive calendars across multiple time zones, prioritizing scheduling requests and adjusting to frequent last-minute changes with ease.
• Travel & Expense Coordination: Handle complex domestic and international travel arrangements and create timely expense reports using Capital One systems
• Meeting & Event Planning: Arrange and reserve conference rooms, catering, audio/video, and other essential services for team events, all-hands meetings, and stakeholder forums; Drive key team planning for activities and events.
• Communication & Ambassadorship: Serve as a central point of contact, circulating information, and acting as a team ambassador to foster strong relationships; Partner with Communications for internal/external speaking engagements.
• Team Administration: Manage and own team distribution lists, organizational charts, shared calendars and support onboarding of new team members.
• General Office Support: Supporting the office manager with desk allocation, mail distribution, printing, and ad-hoc projects.

Skills

Calendar management

Travel coordination

Meeting planning

Communication

Organizational skills

Time management

Tools

Microsoft Office Suite

Google Workspace

Video conferencing (Zoom/Teams)

AI tools (Gemini, CoPilot, Claude)

Job description

245 Hammersmith (95989), United Kingdom, London, Personal Assistant

Job Title: Personal Assistant

Location: Hammersmith, London - Hybrid

Working Pattern: 2 days in-office and 3 days remote.

About the role

We are seeking a detail-oriented, innovative, and confident Personal Assistant to partner with our leadership team. This highly visible, collaborative and pivotal role acts as a gatekeeper and extension of our leadership team, ensuring the success of a well-run, efficient organization.

As the central point of contact, you will partner closely with other administrative assistants, team members and the Chief of Staff team. The ability to adapt to changing priorities, take on new and unfamiliar tasks, and work collaboratively with others is critical to the role.

The ideal candidate will exercise sound judgement, maintain strong attention to detail, and act with a proactive mindset, while bringing the highest level of integrity, trust, and confidentiality to the role to reinforce Capital One’s corporate culture of excellence.

What you’ll do:

Strategic Calendar Management:

• Proactively manage complex, global executive calendars across multiple time zones, prioritizing scheduling requests and adjusting to frequent last-minute changes with ease.

Travel & Expense Coordination:

• Handle complex domestic and international travel arrangements and create timely expense reports using Capital One systems

Meeting & Event Planning:

• Arrange and reserve conference rooms, catering, audio/video, and other essential services for team events, all-hands meetings, and stakeholder forums.
• Drive key team planning for activities and events.

Communication & Ambassadorship:

• Serve as a central point of contact, circulating information, and acting as a team ambassador to foster strong relationships.
• Partner with the Communications team to assist with planning for internal and external speaking engagements.

Team Administration:

• Manage and own team distribution lists, organizational charts, shared calendars and support onboarding of new team members.

General Office Support:

• Supporting the office manager as needed with managing desk allocation, mail distribution, printing, and ad-hoc projects.

What we’re looking for

• Extensive experience as an Executive Assistant or Administrative Assistant in a fast-paced environment.
• Experience in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) and Google Workspace (G-Suite).
• Experience utilizing AI tools such as Gemini, CoPilot, or Claude.
• Proficiency in video conferencing technology (Zoom, Teams, etc.).
• Exceptional written and verbal communications, organizational, and time management skills.

Where and how you'll work

This is a permanent position based in our Hammersmith, London office. We embrace a hybrid approach to work. You'll spend two days a week in the office.

What’s in it for you

We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications.

In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career:

• Wealth & Future: Competitive pension
• Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.
• Health: Access premium care through our private medical insurance.
• Family Support: We champion your milestones with enhanced parental leave.

A full list of our benefits is available here.

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible.

We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business.

Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates.

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact [e-mail] All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Who We Are

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.