Permanent Supervisor - 20hrs

Lush Limited; Sunderland; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Supervisor to lead a vibrant shop floor. In this role, you will inspire a team to provide outstanding customer service, ensuring every visitor leaves with a smile. You will facilitate product demonstrations, maintain a welcoming environment, and drive sales through effective leadership and training. This is a fantastic opportunity to grow your career in retail management while working with a passionate team. If you have a passion for customer service and a desire to develop others, this role is perfect for you.

Benefits

Team Bonus System

Product Training

Skills Development

Supportive Team Environment

Qualifications

• 1+ years of supervisory experience in a retail environment.
• Ability to motivate and lead a team effectively.

Responsibilities

• Lead and inspire the sales team to deliver exceptional service.
• Conduct regular training and provide feedback to sales assistants.

Skills

Customer Service

Team Leadership

Sales Motivation

Training and Development

Education

High School Diploma

Retail Management Training

Job description

Permanent Supervisor - 20hrs

Application Deadline: 10 May 2025

Department: Retail

Employment Type: Permanent

Location: Sunderland

Compensation: £13.60 / hour

Description

The Shop Floor

As a Supervisor, you'll play a crucial role in creating a welcoming and vibrant shop floor that excites customers. Your primary responsibility is to lead, inspire, and support the sales team to deliver exceptional service. You'll ensure that every visitor to the shop leaves with a smile, having experienced outstanding service, and found the products that are right for them.

Encourage and motivate sales assistants to deliver exceptional customer experiences. Provide regular feedback and coaching to sales assistants, helping them improve their product knowledge and customer service skills. Conduct regular training with your sales team, throughout the working day, to improve their product knowledge and sales skills.

Greet customers warmly as they enter the store, making them feel welcome and valued right away. Engage with customers by asking open-ended questions to understand their needs and preferences. Listen carefully and provide personalised recommendations based on what they tell you.

Facilitate great product demonstrations, ensuring they are performed effectively and confidently by the team.

Create an inclusive and fun environment, particularly for special events and customer celebrations. Ensure that customers receive tailored samples and understand how to use them for the best results. Build and maintain rapport with regular customers, remembering their preferences and past purchases.

Maintain a clean, tidy, and visually appealing shop floor. Ensure that products are displayed according to guidelines, maximising visibility and sales. Assist in adjusting displays to reflect seasonal changes and sales trends.

Collaborate with the store manager to uphold high standards of shop presentation and customer experience. Assist in managing stock levels, ensuring displays are well-stocked and organised. Handle customer inquiries and complaints professionally and efficiently.

Review sales assistants' performance and customer feedback, providing constructive feedback and recognition. Set clear performance goals for the team and support them in achieving these targets. Alongside your manager, conduct regular team meetings to discuss performance, share updates, and foster a collaborative environment.

Supporting and Growing the Business

As a Supervisor, you help the store manager drive sales and exceed targets. With the targets set, you innovate ways to motivate the team, creating a collective drive to surpass targets—this could be through check-ins, focus boards, or shop floor competitions. If targets are not met, you reflect on potential improvements and use these insights to grow as a team.

You contribute to business growth by running in-store events, external outreach, and maintaining an active online presence. You help train the team to host events that leave customers with a lasting impression.

In the absence of the Store Manager or Trainee Manager, you lead the store, ensuring sales are maximised and the shop remains open during all advertised hours.

You help communicate shop expenditure, progress towards financial goals, and identify opportunities for increasing profitability.

You support effective stock management by ensuring shelves are well-stocked with quality products, avoiding overstocking. You react to current sales trends by adjusting stock levels to maximise sales and profit.

Your Team

As a Shop Supervisor, you maintain open communication with the team, regularly checking in and providing feedback and coaching as needed. You support the recruitment, training, and development of team members, ensuring they have the necessary skills and knowledge.

You’re constantly aware of the team and customers on the shop floor - and you are actively keeping channels of communication open so everyone working with you knows what is needed to provide the best service possible.

You ensure a safe work environment by following health and safety procedures and guidance shared by the Store Manager.

Leadership

Aside from everything, the best leadership you can give your team is from the front, on the shop floor. Leading by example, and showing your team how it’s done, will be core to your work ethos as a Supervisor.

You support the store manager in setting team goals and creating a vision for the shop's future. You help establish daily targets, providing regular feedback and coaching to meet these objectives. In the manager's absence, you lead the team, maintaining high standards.

You assist in developing the management team, mentoring and coaching them, creating and running training programs, and conducting performance reviews. You help with team-building activities and problem-solving, fostering a strong, collaborative team.

Your Development

As a Shop Supervisor, you are encouraged to contribute ideas to enhance the customer experience and shop floor dynamics. You will receive coaching and support from the UK&I Retailers, your Manager, and other support teams to implement these ideas. Aim to build and grow your skillset so you have a wide understanding of all aspects of leading and running a lush shop floor.

You will participate in central training sessions and bring key messages back to your team. Actively seek opportunities for further development to enhance your skills.

Connecting with other managers and supervisors within the community is integral to your role, fostering a culture of collaboration and knowledge exchange.

Key Responsibilities

Supervisors are the backbone of our management team in store, providing leadership and coordination on our shop floors while setting an aspirational example of customer service for the team. Lots of our Shop Managers started out as Supervisors; what are you waiting for?

What we look for:
-Must be able to work weekends
- 1+ years Supervisor Exeperience

- A thirst for driving the business

- Some experience with managing and motivating people

- An interest in developing others

- A passion for our products

- A wish to progress to Trainee Manager and Shop Manager roles

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What you receive in return:

- Skills in running an effective shop floor

- Training on our systems and back of house processes

- £13.60 per hour outside of London plus a team bonus system

- Product training

- Working with a fabulous and skilled team!