Permanent Sales Assistant

Lush; Wales; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading cosmetics company in Broughton is hiring a Sales Assistant. The role involves providing exceptional customer service, engaging with customers through product knowledge, and maintaining a welcoming store environment. Ideal candidates should demonstrate strong communication skills and a passion for ethical and sustainable practices. Attractive perks include a discount on products and flexible working options.

Benefits

Holiday allowance

50% discount on products

Profit-based bonus

Complimentary spa treatment

Flexible working

Qualifications

• Passion for exceptional customer service and understanding customer needs.
• Capable of collaborating with team members for store goals.
• Strong verbal communication skills for customer engagement.
• Ability to adapt to changing circumstances in retail.
• Skill in identifying and resolving customer complaints.
• Aptitude for maintaining an organized store environment.

Responsibilities

• Provide 5-star customer experience.
• Champion ethics and values during consultations.
• Operate till systems and handle cash.
• Stock products ensuring cleanliness.
• Engage customers through active listening and recommendations.
• Provide bespoke routines including hand and arm massages.
• Be adaptable and solutions-focused.
• Host memorable parties for customers.

Skills

Customer Service

Teamwork

Communication

Adaptability

Problem-solving

Organisation

Education

GCSE

Job description

Overview

Job information: Permanent Sales Assistant from the Company Lush, this latest Permanent Sales Assistant job vacancy is located in the city Broughton CH, in the country United Kingdom. This latest job opening is open to job seekers who have the latest education / graduate GCSE. Job Vacancies in this Healthcare field have been opened and published up to the specified time.

Responsibilities

Description

Diversity matters We are building a brand that represents the people of the world. It\'s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!

Who we are You might know us as the inventors of the bath bomb, but there\'s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation\'s statement \'a hard day\'s work deserves a fair day\'s pay\' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what\'s inside that counts - whether that\'s an ingredient in a product, or the minerals in a smartphone.

The role As a Sales Assistant, you\'ll help create a welcoming and vibrant shop floor that excites customers. Your role is all about delivering fantastic customer service through product demonstrations and providing samples. Using your product knowledge and great customer service skills, you\'ll make sure every visitor to your shop leaves with a smile. Greet customers warmly as they enter the store, making them feel welcome and valued right away. Engage with customers by asking open-ended questions to understand their needs and preferences. Listen carefully and provide personalised recommendations based on what they tell you. Know your products inside and out, including ingredients, benefits, and how to use them. Be ready to explain why each product is great and how it can help the customer. You should be demonstrating products in every consultation, right on the customers\' skin, showing how to use them effectively. You\'ll be an excellent party host, helping our extra-special customers celebrate their big day, giving them an above-and-beyond experience in store. You\'ll make this fun, you will create an inclusive environment, something they\'ll take away and remember Lush by for years to come. Give out samples tailored to the customer\'s needs, explaining how to use them for the best results. Build a rapport with regular customers by remembering their preferences and past purchases. Follow up with them to see how they liked previous products and suggest new items they might enjoy. You\'ll help keep the shop floor clean, tidy, and visually appealing, ensuring products are displayed according to guidelines. As seasons and sales trends change, you\'ll assist in adjusting displays to maximise product visibility and sales. You\'ll work with the store manager to uphold high standards and keep the shop looking its best.

Key Information

• Hours available: 14 hours and 21 hours per Week
• Application Deadline: 12th August 2024
• Trial Date: Saturday 17th August and Sunday 18th August
• Start Date: Saturday 31st August 2024

Key Responsibilities

• Providing 5-star customer experience consistently, going above and beyond for our customers to be a day maker
• You will be a Lush Ambassador, championing our ethics and values during consultations
• Operating our till systems - you will be cash-handling trained
• Stocking products on the shop floor, ensuring our products are clean and inviting to customers
• Engage with customers through active listening to understand and establish their needs, recommend products, and provide relevant information and demonstrations.
• Providing sit-down consultations and bespoke routines to fulfil the customers\' needs, including hand and arm massages
• Being adaptable and solutions-focused, as no two days in retail are the same!
• Be an excellent party host.

Skills and Experience

Customer Service: A genuine passion for delivering exceptional customer service and understanding customer needs

Teamwork: Capable of collaborating with team members to achieve store goals, and maintaining a positive and supportive work environment.

Communication: Strong verbal communication skills to engage customers, actively listen to their needs, and provide relevant product information.

Adaptability: Ability to adapt to changing circumstances, handle challenging situations, and work effectively under pressure.

Problem-solving: Skill in identifying and resolving customer issues or complaints, finding appropriate solutions, and ensuring customer satisfaction.

Organisation: Aptitude for maintaining an organized store environment, managing inventory, and creating visually appealing product displays.

Nice to have but training will be provided:
Ethical and Sustainable Mindset: Understanding and alignment with Lush\'s commitment to ethical sourcing, sustainability, and cruelty-free practices.

Sales and Product Knowledge: Ability to promote and sell products effectively, demonstrate product features, and provide accurate information to customers.

Benefits

• Holiday allowance
• 50% discount on Lush products and spa treatments
• 2 Staff Samples Per Month
• Profit-based bonus
• Complimentary spa treatment*
• Pension scheme
• Paid day off for your birthday
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months\' full pay for parental leave (primary caregiver)*
• Financial childcare support on return to work*
• Flexible working

• qualifying period & hours required

About Lush

Since establishing in 1995 in Poole, Dorset, Lush has been driven by innovation and its ethics. Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars, we place emphasis on fresh ingredients like organic fruits and vegetables, fight against animal testing and combat over-packaging by developing products that can be sold ‘naked' to the customer without any packaging. We currently operate in 52 countries with 928 global shops. Through our separate business divisions we invent, manufacture and sell our handmade products direct to our customers through our own shops and online. The fact that we make all our products by hand is something we are really rather proud of! Lush is 10% Employee Owned since 2017 and our people are the heart and soul of our business. In the UK we currently have offices located in Poole, Dorset and Soho, London.

Keywords : Broughton jobs
Closed Date : 2025-11-09