Peripatetic Receptionist

Midlands Partnership NHS Foundation Trust; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in the United Kingdom is seeking a receptionist to provide reception and administrative support at Stafford Central Clinic. The role involves handling inquiries, managing room bookings, and assisting patients in a friendly environment. Ideal candidates should demonstrate initiative and have strong communication skills. The organization offers a range of benefits including career progression support, a generous NHS pension scheme, and flexible working options.

Benefits

Career development and progression support

NHS Pension scheme

Generous parental leave

Flexible working options

Up to 33 days annual leave

Health and Wellbeing support

Paid travel time for community teams

Lease car options

Free car parking at all trust sites

Free flu vaccinations

Citizens Advice support linked to Hardship Fund

Qualifications

• Ability to follow instructions and prioritize work.
• Demonstrated initiative in fulfilling job requirements.

Responsibilities

• Carry out general reception duties, responding to enquiries.
• Receive visitors and deal with their requirements.
• Support with room bookings and allocation.
• Take and relay messages verbally and by telephone.
• Liaise with staff at all levels throughout the Trust.
• Use clinical systems for patient bookings.
• Meet and greet patients as required.
• Provide confidential administrative support.
• Data inputting.

Job description

This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:

• North Staffordshire Combined Healthcare NHS Trust
• Midlands Partnership University NHS Foundation Trust
• University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service.

This will be the case for 7 calendar days from 24/11/2025 to 30/11/2025. Following this the vacancy will be open externally. The post holder will contribute towards a confidential and efficient reception and administration service communicating with clients and visitors to the site in person, as well as over the telephone. The post holder will be expected to be able to follow instructions, prioritise their work and demonstrate initiative in order to fulfil the requirements of the post. The role of the receptionist provides an invaluable service to our premise supporting all clinical and non-clinical teams to include taking messages, booking appointments, meet & greet service and ensuring a safe working environment. This role will be based in Stafford Central Clinic however working within the Stafford locality. This job description is generic across the trust and tasks will differ from site to site.

Responsibilities

• Carry out general reception duties, responding to enquiries over the telephone and face to face from the public and other professionals.
• Receive on behalf of the Trust, visitors/officials/contractors and dealing with their requirements as necessary.
• Support with room bookings and allocation of rooms as required.
• Taking and relaying messages both verbal and by telephone, prioritising as appropriate.
• Liaison with staff at all levels throughout the Trust.
• To use various clinical systems to support in the booking in of patients at various clinics/departments.
• Meet and greet and booking patients in as required on arrival.
• Provide administrative support to health professionals of a confidential nature including sending sensitive reports under the direction of the Hotel Services Co-ordinator.
• Data inputting.

Benefits

• Supporting your career development and progression.
• Excellent NHS Pension scheme.
• Generous maternity, paternity and adoption leave.
• Options for flexible working.
• Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave.
• Extensive Health and Wellbeing support and resources.
• If you work in our community teams, we pay for your time travelling between patients.
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate.
• Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates.
• Salary sacrifice bikes up to £2k.
• Free car parking at all trust sites.
• Free flu vaccinations every year.
• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met).
• And more.

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like‑minded people.