Peripatetic Library Assistant

Bracknell Forest Council; Bracknell; On-site; GBP 24,000 - 26,000; Full time

Job summary

Join a forward-thinking council dedicated to enhancing community services through its libraries. This role offers the chance to engage with residents, providing essential support and information while fostering a welcoming environment. You'll be part of a dynamic team focused on transforming libraries into community hubs, where your contributions will make a real difference. If you have a passion for customer care and a desire to support your community, this position is perfect for you. Embrace the opportunity to grow and learn in a supportive atmosphere that values inclusivity and ambition.

Qualifications

• Strong customer care skills with a passion for helping others.
• Proficient ICT skills to assist customers effectively.

Responsibilities

• Provide high-quality service at various library service points.
• Assist with events and activities to engage the community.

Skills

Customer care

ICT skills

Empathy

Communication

Flexibility

Job description

£24,733 - £25,183 FTE inclusive of London Weighting

Location:

Libraries, Bracknell Forest

Contract:

Permanent

Working Pattern:

Hours:

37 hours per week.

DBS Check:

Closing Date:

11/05/2025 at 23:59

Reference:

CM/25/310668

Join us in developing an improved Library Service, becoming hubs for our community and providing better opportunities for our residents.

About you

You will quickly build rapport with customers, demonstrating patience, empathy, and a strong understanding of their needs. You will be confident and enthusiastic, with a genuine passion for customer care and strong ICT skills, whilst also being self-motivated and resilient, showing determination to achieve results and make a positive contribution to the team.

About the team

This is an exciting time to join the Bracknell Forest Library Service as we look to develop our libraries into Community Hubs. You will be joining a team of dedicated staff plus volunteers, committed to delivering our core offers and wide-ranging events’ programme, providing an excellent service to all of our customers.

The post-holder will work an average of 37 hours per week across all Libraries, working two Saturdays out of three, with Thursdays as the corresponding day off during the weeks when Saturdays are worked. As the purpose of the role is to provide cover when and wherever required, the hours and locations of work will vary each week and the hours are not fixed. The postholders must, therefore, be able to work flexibly and travel between branches.

Key responsibilities

• Provide a high quality service to the public via all service points within Bracknell Forest Borough Council, answering information enquiries in person, by telephone, and digitally, and to support customers in the use of ICT.
• Assist customers to issue, return and renew items of stock using the self-service kiosks.
• Promote areas of stock by creating and updating new monthly displays.
• Assist with the organisation and running of activities and events for all age groups to generate library income, including the sale of goods and services as required.
• Support volunteers allocated to branches, assisting with their training and helping them to feel part of the team.

Our values

At Bracknell Forest Council our values define who we are and what is important to us. Our core values are inclusive, ambitious, and always learning. These values influence the way we work with each other and the way we serve our residents and engage with our communities. We make our values real by demonstrating them in how we behave every day. If you are excited about joining a diverse team that celebrates learning and strives for excellence, we would love to hear from you.

We are committed to ensuring an inclusive recruitment process for all applicants. If you require any reasonable adjustments to support your application or interview, please let us know by contacting [e-mail]. We will work with you to support you throughout the process.

Interview date

Interviews will be held week Monday 19 May. Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment.

We will be reviewing applications regularly and reserve the right to close the advert early if suitable candidates are identified. To avoid disappointment, you are advised to submit your application as soon as possible. Please note: candidates need to apply completing the standard application form in full. Whilst CVs may be included with an application, the application form will be used to short list candidates.

Want to ask us a question?

For an informal discussion or to ask any questions about this role, please contact our Library Services Operations Managers, Micheline Katts on 01344 352403 or Sharon Sandford on 07825208163.

Bracknell Forest Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect everyone employed with us to share this commitment. All successful candidates for this role will be subject to a DBS (Disclosure & Barring Service) check as part of our pre-employment checks process.

We can only accept applications from candidates currently residing in the UK. Candidates currently residing in the UK who require sponsorship to work are encouraged to assess their eligibility for a Certificate of Sponsorship (CoS) based on the relevant criteria. Please be aware that sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.

No agencies please.

Bracknell Forest Council – Working for Equality. We welcome applications from all sections of the community.

How to apply

Please apply online via the link provided.

Please note, we do not accept CVs submitted without a fully completed online application form.