Peripatetic Discharge Co-ordinator | Norfolk Community Health and Care NHS Trust

Norfolk Community Health and Care NHS Trust; Norwich; On-site; GBP 30,000 - 40,000; Full time

Job summary

A public health organization in Norwich is hiring a Peripatetic Discharge Co-ordinator to improve patient care through effective coordination and data management. This role involves active monitoring of discharge plans, facilitating communication within various health teams, and ensuring timely patient discharges. Ideal candidates should have relevant health qualifications and strong coordination skills. The position promises a dynamic work environment focused on enhancing patient experiences.

Qualifications

• Proficiency in data management and effective communication.
• Experience with multidisciplinary team coordination.
• Ability to manage confidential information.

Responsibilities

• Independently monitor management and discharge plans for patients.
• Collect and coordinate discharge-related data.
• Facilitate effective communication within the multi-disciplinary team.

Skills

Data coordination

Communication skills

Understanding of clinical terms

Education

Relevant health or social care qualification

Job description

The Peripatetic Discharge Co-ordinator will provide data, co‑ordination and administrative support to multi‑disciplinary teams of Health and Adult Social Services within a community hospital ward to improve joint working practices leading to more effective patient care and timely discharges.

Overview

To independently actively monitor the multidisciplinary management and discharge plan for all patients on designated ward(s) and take action to expedite the process, avoid delays and thereby improve the patients’ experience. A critical success factor in this role is reducing the length of stay and ensuring that the discharge is planned and executed for all patients.

Information and Data Co‑ordination

• To receive, breakdown and co‑ordinate data identify appropriate discharge pathways and interventions. To present findings at Multi‑Disciplinary Team meetings.
• To maintain accurate data in order to provide up to date information to any of the multi‑disciplinary team about any individual in order to ease processes and communication.

Key Performance Indicators

• Reducing the length of stay.
• Key information is documented on SystmOne, Care First and other appropriate systems.
• Daily bed status recorded and sent to relevant leads.

Discharge Co‑Ordination

• To have an up to date knowledge of the multidisciplinary management of the patient and discharge plan of all patients. If a clear plan cannot be identified in the medical record, to contact relevant clinicians for clarification.
• To have an understanding of clinical conditions and terminology.
• To independently gather and collate information from the medical notes, patients and multi‑disciplinary team colleagues to enable a clear plan for discharge to be followed.
• To facilitate members of the multi‑disciplinary team (MDT) to meet on a regular basis, attend the meetings and ensure that the relevant people are invited. Facilitate effective communication and coordination of care between all multi‑disciplinary team members involved with each patient.
• To take community referrals from the MDT meetings within agreed format/process and act as a point of contact for health and social care professionals.
• To actively communicate with services to enable appropriate and timely discharges and raising issues impacting upon delays with managers.
• To be a key administrative facilitator of patient admission to and discharge from community hospitals using agreed processes.
• To refer to and redirect to other agencies or individuals for those whose needs might appropriately be met elsewhere and anticipate potential delays and take action to prevent them.
• To monitor progress against the discharge plan and to be aware of changes to the original plan. Inform and liaise with clinical and non‑clinical staff as appropriate.
• To act as a resource person and assist other staff with information on available resources, relevant organisations to be approached.
• To provide and receive sensitive information about difficult or complex matters respecting confidentiality at all times including communicating effectively and appropriately with patients, carers and families.
• To manage and prioritise own workload without direct supervision.
• To maintain contemporaneous and accurate patient records in line with legal and departmental requirements in medical documents.
• To take note of the expected date of discharge (EDD) and update PAS if required. If this had not been identified, to contact the relevant clinician(s) and ensure this is added to PAS and the medical record. To assist in ensuring that all patients have an accurate EDD, identify whether the patient is unwell or fit and if fit retention reason.
• Using the medical notes and discharge plan and the expected date of discharge, consider how the process of care will be integrated for each individual patient and how a reduction in length of stay can be achieved.
• Liaise with members of the multi‑disciplinary team to ensure discharge arrangements are completed in a timely manner eg Ensure TTOs are prescribed, requested and obtained before transport arrives.

This advert closes on Tuesday 4 Nov 2025.