Peripatetic Customer Services Adviser

Oxfordshire County Council; Oxford; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a vibrant community hub as a Customer Service Adviser in a dynamic library service! This role offers the chance to engage with diverse library users and make a significant impact on their experience. You'll handle inquiries, assist with resources, and perform essential administrative tasks in a flexible and supportive environment. The council is committed to employee development and offers generous benefits, including a strong pension scheme and opportunities for professional growth. If you are passionate about community service and eager to contribute to a positive environment, this is the perfect opportunity for you!

Benefits

Flexible working hours

Generous holiday allowance

Local Government Pension Scheme

Retail discounts

Enhanced family-friendly policies

Qualifications

• Confident and enthusiastic individual who enjoys working with people.
• Ability to manage multiple tasks and provide excellent customer service.

Responsibilities

• Serve as the first point of contact for library customers.
• Perform administrative duties and organize library materials.

Skills

Customer Service

Communication

Detail-oriented

Administrative Skills

Job description

About Us

Our libraries are about so much more than books - they are places where culture is created and happens every day. You could be part of these vibrant community hubs, welcoming everyone to explore, read, learn, meet, connect, collaborate, share, adventure and be inspired!

You'll be working for our thriving Oxfordshire Library Service which has 44 libraries across the county and over 2,400,000 visitors to our libraries every year.

About the Role

Customer Service Advisers are the first point of contact with library customers and library partners. The role involves continual interaction with users of the library, face to face, via email or by telephone and is a job where you can have a significant impact on the customer experience. As well as helping customers find and use resources, this role is also detail-oriented and involves performing administrative and clerical duties and organizing library material and information.

This is a peripatetic role, and you may be required to work at different locations or work additional hours at the primary location.

About You

We are looking for a confident, enthusiastic and committed individual who enjoys working with people in a demanding but exciting customer service role where no two days are the same!

Rewards and Benefits

It really is true that every single job role here contributes to bettering the lives of the people in our county - we want to do this for our employees too. We are proud of our strong flexible working culture, including the opportunity for flexibility on working hours and the use of technology to support agile working. We offer some of the best learning and development opportunities to support your ongoing development.

We have a generous holiday allowance which rises as you remain in employment with us up to 32 days, as well as giving you the option to buy additional holiday. You will also have access to a Local Government Pension Scheme with employer contributions of up to 19.9% of your salary; a range of local and national retail discounts; and a host of enhanced family-friendly policies including carers leave and paid time off for volunteering.

For a conversation about this role, please contact: Elizabeth Ward, 07516 685343 or email [e-mail].

Our Commitment to Equality, Diversity and Inclusion

At Oxfordshire County Council, we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education, and safe spaces for all.

Our Commitment to Guaranteed Interview Schemes

As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.

Our Commitment to Safeguarding

Oxfordshire County Council is committed to safeguarding and promoting the welfare of children, young people, and adults. We expect all employees, workers, and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.

Our Commitment to Flexible Working

We are open to discussions about flexible working, which can include flexi-time, part-time working, job sharing, nine-day fortnights, and annualised hours, depending on the requirements of the role and the service.

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