Peripatetic Customer Relations Manager

Hamberley Care Homes; Bedford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury care home provider in England is seeking a Peripatetic Customer Relations Manager to enhance occupancy rates and provide a seamless move-in experience. You will manage sales enquiries, promote the care home in the community, and support the development of marketing strategies. Ideal candidates should have significant experience in the care home industry, along with strong sales and customer service abilities. Join us to be part of an award-winning team dedicated to providing exceptional care.

Benefits

Competitive salary and benefits package

Access to high street discounts

Employee Assistance Programme

Unlimited Refer a Friend Bonus

Qualifications

• Demonstrable experience working within the Care Home industry or similar.
• Ability to manage sales enquiries effectively.
• Experience working with multidisciplinary teams.

Responsibilities

• Maximise sales and occupancy of the care home.
• Host prospective customer visits and follow up calls.
• Support the marketing strategy development.

Skills

Sales and Customer service experience

Engaging stakeholder relationship skills

Organizational skills

Proactive and adaptable

Job description

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Be all you can be with Hamberley

At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'. We're seeking a Peripatetic Customer Relations Manager to help us achieve our goals.

In this role, the Peripatetic Customer Relations Manager will work closely with home managers and regional managers to support allocated homes by leading on local networking activity in order to develop and maintain strong relationships with referral sources. Working alongside the management team, the Peripatetic Customer Relations Manager will ensure support homes where there is a vacancy with covering all support for occupancy and average weekly fee rates are met in line with budget expectations.

As our Peripatetic Customer Relations Manager, you will take overall responsibility for the sale of self-funding beds, delivering a seamless move-in experience for new residents and their families. You'll be a key part of the resident journey, from first enquiry to move-in day, ensuring every interaction is handled with professionalism, empathy, and care.
We offer our colleagues:

• Competitive salary and benefits package including bonus / commission.
• A supportive and collaborative working environment
• Access to high street discounts via our mobile friendly HapiApp benefits platform
• Workplace pension
• Free onsite parking available
• Unlimited Refer a Friend Bonus - up to £750 per referral - t&cs apply*
• Employee Assistance Programme, occupational health support and wellbeing services

What you'll be doing:

We're looking for someone who can organise people, liaise with internal and external stakeholders at all levels, always leaving a positive and professional impression on our future residents and their families.

• Manage sales enquiries to maximise sales and occupancy of the care home.
• Host prospective customer visits, complete follow up calls, identifying key referral groups.
• Support the development of the marketing strategy to support the Group Sales Team.
• Develop and maintain a high profile within the local community to promote the care home.
• Maximise profit performance of sales to meet or exceed targets.
• Deal with all relevant admin such as effective budgetary controls and preparation of sales management reports.
• Above all, you'll be an ambassador of our brand and always show courtesy and respect to residents and relatives.

Could you be part of our team?

The successful applicant will have:

• Possess demonstrable experience working within the Care Home industry or similar experience.
• Sales and Customer service experience is essential in a face to face or business to customer capacity.
• Engaging stakeholder relationship skills
• Experience working with multidisciplinary teams to support project delivery.
• Be decisive, self-motivated, proactive, flexible, and adaptable.

Join us

Be part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel.

Hamberley People

We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!