Perioperative Digital Support Assistant

University Hospital Southampton NHS FT; Southampton; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

An exciting opportunity at University Hospital Southampton for an administrative role in perioperative care, focusing on patient support. The successful candidate will be skilled in customer service and technology usage, engaging with patients and clinical teams within an innovative healthcare environment.

Benefits

Generous pension scheme

Minimum of 35 days paid holiday

NHS employee discounts

Qualifications

• Experience in a customer service environment is essential.
• Ability to manage workload autonomously and collaboratively.
• Confidence in using technology for patient interactions.

Responsibilities

• Manage patient caseloads and provide administrative support.
• Book and manage appointments, tracking surgical journeys.
• Support during virtual surgery school sessions.

Skills

Customer service experience

IT-based training

Communication skills

Organisational skills

Attention to detail

Time management

Tools

MS Office

Job description

Job Overview

The perioperative care team at the University Hospital Southampton NHS foundation trust (UHS) are delighted to be able to offer a fantastic opportunity for a customer focused, friendly and enthusiastic individual to join our expanding and innovative team. This role will involve talking to patients directly on a daily basis and following up a caseload of patients with behavioural change in the lead up to surgery under supervision of the clinical teams. The successful candidate will be responsible for providing administrative and patient support with My Medical Record (MyMR) to support the delivery of perioperative digital screening for patients. Other administrative tasks will include: booking and managing appointments, tracking of patients through their surgical journey and live support in the teams virtual surgery school sessions.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalizing your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

Main duties of the job

Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.

For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities’ section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.

Working for our organisation

University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.

All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.

At UHS we're committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.

Detailed Job Description And Main Responsibilities

The successful candidate will need to be confident in the use of technology.

The successful candidate will be expected to manage their own workload, working both autonomously and as part of a team.

The ability to occasionally travel to our other hospitals is desirable. Working from home days may be offered once training is completed.

Person specification

Previous or relevant experience necessary

Essential criteria

• Experience working in a customer service environment
• Experience in training and supporting customers or service users on new systems/processes
  
  

Desirable criteria

• Experience and understanding of key systems and processes required to support a busy and challenging office
• NHS experience
• Experience in IT-based training environment
• Experience in a supervisory role
• Experience of managing customer complaints
• Experience working with diverse audiences (eg. volunteers, patients and/or community groups).
  
  

Aptitudes And Skills Required

Essential criteria

• Ability to communicate effectively with a range of people from members of the public to clinical staff
• Ability to work under pressure with the ability to prioritise, delegate and multi-task.
• Digitally literate with in-depth experience of using Windows based applications, such as MS Office (Word, Excel, Powerpoint, Teams)
• Able to handle non routine issues and resolve problems and issues
• Good organisational and prioritisation skills
• Attention to detail
• Time management
  
  

Trust Values

Essential criteria

• Patients First
• Always Improving
• Working Together