Performance Technician

Yorkshire Water; Bradford; Hybrid; GBP 27,000 - 35,000; Full time

Job summary

Yorkshire Water is seeking a Performance Technician on a 12-month fixed-term contract to support the Water Distribution team. This role involves resource planning, performance reporting, and ensuring compliance with health & safety standards. The position comes with a competitive salary, annual bonus, and a range of benefits, ensuring a balanced work-life integration.

Benefits

Annual incentive related bonus

Attractive pension scheme

25 days annual leave plus bank holidays

Online GP service

Cycle to work scheme

Qualifications

• Proven track record in utilities or manufacturing sectors.
• Ability to meet business targets and manage resources effectively.
• Demonstrated problem-solving and decision-making skills.

Responsibilities

• Manage Field Technician rotas and coordinate training.
• Produce management information for performance reviews.
• Maintain equipment inventory and service schedules.

Skills

Multitasking

Organizational skills

Communication

Problem solving

Education

Experience in regulated environments

Job description

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Performance Technician - 12 Month Fixed Term Contract

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience £27,789 - £34,392
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Performance Technician progression plan
• 25 days annual leave plus bank holidays – plus an extra wellness day!
• Life assurance cover of 4 times pensionable salary
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: Buttershaw / Hybrid Working (1-2 days office a week – Bradford)

Work type: Permanent. 37 hours per week, Monday – Friday.

We have an exciting opportunity for a Performance Technician to join the Water Distribution team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Water Distribution are a key part of how we plan to meet the changing expectations of customers and regulators.

To provide effective management, delivery and tracking of various operational and administrative tasks to maintain the day-to-day efficient operation of Field Operations in relation to Health & Safety, resource planning, procurement and equipment. Also to support key Water Distribution performance commitments (WQ contacts & C-MeX) through validation and provision of insight

Where you fit in:

As our Performance Technician you will

• Resource Planning & Scheduling: Manage Field Technician rotas, track holidays/lieu time, and coordinate training with relevant teams.
• Procurement & Logistics: Order and track tools, chemicals, and materials via SAP Ariba; manage vehicle spot hires and generator fuel levels.
• Performance Reporting: Produce management information from systems like Visible Valve and PoWRA to support performance reviews.
• Budget & Overtime Monitoring: Track SAP Ariba expenditures and Field Ops overtime for budget reporting.
• Training Compliance: Maintain and monitor Field Ops training records to ensure safety and regulatory compliance.
• Asset Maintenance Support: Coordinate building and grounds maintenance, including supplier liaison and quote management.
• Health & Safety Oversight: Maintain equipment inventory and service schedules; track Working Time Directive compliance; attend Safety Action Group meetings.
• Customer & Environmental Performance: Validate water quality contacts, review customer feedback for C-MeX, chase supply interruption data, and support pollution mitigation efforts.

What skills & qualifications you will need:

• Strong multitasker with a proactive approach, effectively managing competing priorities while liaising with diverse stakeholders to ensure smooth operations.
• Builds and sustains productive relationships, both internally and externally, fostering collaboration and trust.
• Highly organised and detail-oriented, with a rigorous focus on accuracy and a “right first time” mindset.
• Excellent communicator, with strong influencing and negotiating skills to drive outcomes and support team goals.
• Self-motivated and independent, demonstrating initiative and ownership in all tasks.
• IT literate and aligned with Yorkshire Water’s values and behaviours, consistently upholding professional standards.

You will also benefit from having:

• Proven track record in regulated environments, including water, wastewater, utilities, or manufacturing sectors, with strong regulatory awareness and knowledge of YW risk policies.
• Demonstrated ability to meet challenging business targets, manage resources effectively, and deliver excellent internal and external customer service.
• Strong problem-solving and decision-making skills, with the ability to anticipate issues, understand cause and effect, and implement practical solutions.
• Influential communicator with proficient knowledge of corporate systems, capable of engaging key stakeholders to drive performance and compliance.

Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy!

Do we sound like your cup of tea?

If you’ve got experience as a Performance Technician and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

Closing date – 15th July 2025

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.