Performance Services Support Officer

Corus Consultancy; West Midlands Combined Authority; On-site; GBP 30,000 - 40,000; Full time

Job summary

A consultancy firm in the West Midlands is looking for a Performance Officer to enhance performance monitoring and reporting processes. The role includes developing performance measures, supporting project initiatives, and engaging stakeholders. Candidates should have experience in performance management and project support, alongside excellent communication skills and a Level 4 qualification.

Qualifications

• Experience supporting or delivering performance, project, or change management activities.
• Experience working with stakeholders at all levels.
• Track record in producing accurate performance reports and insights.
• Understanding of statutory reporting requirements across public sector services.
• Strong grasp of data quality principles and performance frameworks.

Responsibilities

• Produce timely and accurate routine and ad hoc performance reports.
• Support the development of service performance measures.
• Analyse local and national datasets to identify performance trends.
• Offer proactive performance support to service managers.
• Develop strong working relationships across teams.

Skills

Performance management

Stakeholder engagement

Data analysis

Project management

Communication skills

Education

Level 4 qualification or equivalent experience

Tools

Spreadsheets

Databases

Performance/reporting tools

Job description

Key ResponsibilitiesPerformance Monitoring and Reporting

• Produce timely and accurate routine and ad hoc performance reports for managers and senior stakeholders.

• Support the development and maintenance of service, team, and directorate-level performance measures.

• Collate and verify data for statutory returns and national reporting requirements.

• Analyse local and national datasets, benchmarking performance and identifying trends.

Performance Advice and Communication

• Offer proactive performance support and guidance to service managers.

• Collaborate with partner agencies on multi-agency reporting requirements.

• Contribute to training initiatives for staff, managers, and elected officials around performance and service improvement.

Project and Change Management

• Provide project support for performance improvement initiatives and business transformation programmes.

• Assist in the development and implementation of new performance and reporting systems.

• Coordinate and monitor workstreams, ensuring delivery to time, cost, and quality standards.

• Assist in procurement and compliance processes related to project delivery.

Stakeholder Engagement

• Develop strong working relationships across teams and with external organisations.

• Represent the Performance Services function at public events, meetings, and workshops.

• Ensure compliance with legal standards around data sharing and information governance.

Person SpecificationEssential Experience

• Demonstrated experience supporting or delivering performance, project, or change management activities.

• Experience working with stakeholders at all levels.

• Track record in producing accurate performance reports and insights.

• Skilled in using spreadsheets, databases, and performance/reporting tools

• Understanding of statutory reporting requirements across public sector services (e.g., Adult and Children's Social Care, Education, Community Services).

• Strong grasp of data quality principles, performance frameworks, and project governance.

• Confident in interpreting and manipulating complex datasets.

• Excellent communication and interpersonal skills.

• Skilled in presenting data and insights to both technical and non-technical audiences.

Qualifications

• Minimum Level 4 qualification or equivalent relevant experience in a related field.

Other Requirements

• Willingness to travel for work-related meetings and events.

• Flexibility to attend meetings or support activities outside standard working hours when needed.