Performance Planning and Quality Administrator

Lancashire & South Cumbria NHS Foundation Trust; Preston; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare organization in Preston seeks a Performance Planning and Quality Administrator to support administrative tasks within Clinical Services. The role requires strong customer service skills, administrative experience, and proficiency in Microsoft Office applications. Applicants must demonstrate a caring demeanor and a commitment to the organization’s core values. This position offers the opportunity to make a significant impact on service delivery and patient care.

Qualifications

• Experience in customer service, dealing face to face and by phone.
• Proven experience in minute taking and organizing meetings.
• Ability to work flexibly across different health networks.

Responsibilities

• Support service users with queries regarding referrals and appointments.
• Minute meetings of a sensitive nature with attention to detail.
• Provide flexible support across Mental and Physical Health Networks.

Skills

Good working knowledge of all Microsoft office applications

Customer service experience

Attention to detail

Education

NVQ 3 / RSA Grade 3 or equivalent

ECDL or equivalent

Job description

Go back Lancashire & South Cumbria NHS Foundation Trust

Performance Planning and Quality Administrator

The closing date is 22 October 2025

An exciting opportunity has arisen for a Band 3 Performance, Planning and Quality Administrator (PPQ) to work within our Clinical Services based at Minerva Health Centre.

Your previous employment in administration and customer service will provide you with the foundation needed to work efficiently, competently and with a caring demeanour

Main duties of the job

Our service users are at the heart of what we do. Our admin teams provide the vital link for those who require support within our service whether that be queries regarding their referrals, booking appointments or responding to medication or clinical concerns.

Any employment history outside of the NHS will be considered however your application must prove you work in line with our core values:

• We are approachable and show compassion
• We actively listen to what people need and proactively offer support
• We pay attention to our own wellbeing and the wellbeing of others
• We celebrate success and provide feedback that is sincere and genuine.

About us

Our administrators are required to support meetings therefore you must have proven experience in minuting meetings that are of a sensitive nature. Attention to detail is a pre-requisite. We are focused on care therefore our work must reflect this.

Any employment history outside of the NHS will be considered however your application must prove you work in line with our core values:

• We are approachable and show compassion
• We actively listen to what people need and proactively offer support
• We pay attention to our own wellbeing and the wellbeing of others
• We celebrate success and provide feedback that is sincere and genuine.

Job responsibilities

Please read the job description and person specification attached to ensure your experience aligns with the post. Your duties will include but not be limited to those detailed.

The ability to work flexibly is a requirement as at times you will be required to provide support to our teams within the Mental and Physical Health Networks, including reception duties. Appropriate travel time will be agreed when you are instructed to work away from your base site.

Person Specification

Education

• NVQ 3 / RSA Grade 3 or equivalent
• ECDL or equivalent

Knowledge

• Good working knowledge of all Microsoft office applications e.g. Excel, Access, Word, PowerPoint
• Knowledge of effective admin systems and ability to apply to work
• Knowledge and awareness of working with people making health related changes

Experience

• Working in a customer services environment, dealing with individuals face to face nd by telephone.
• Administration of meetings - organising, minute taking

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Lancashire & South Cumbria NHS Foundation Trust