Performance officer

Sheffield City Council; Sheffield; On-site; GBP 80,000 - 100,000; Full time

Job summary

A local government organization in Sheffield is seeking a dedicated Performance Officer to support the CareCubed project. The role involves processing Care Cubed requests, managing relationships with providers, and supporting project delivery. Ideal candidates will have strong communication skills, proficiency in Microsoft Office, and experience in adult social care. Flexible working options are available, including reduced hours or job sharing.

Benefits

Generous holiday entitlement

Flexible working options

Pay equality commitment

Qualifications

• Experience in adult social care and/or brokerage is beneficial.
• Experience of working within a project management framework to deliver against conflicting demands is desirable.
• Willingness to learn new systems.

Responsibilities

• Processing requests for Care Cubed across various departments.
• Managing an email inbox for communication.
• Liaising with social care teams for advice and guidance.
• Facilitating meetings and training sessions.
• Managing the CareCubed system and trackers.

Skills

Strong communication skills

Personal organization

Proficiency in IT

Negotiation skills

Tools

Microsoft Office

Job description

Performance Officer Job Description

Job Purpose:

A dedicated resource is required to work alongside a lead CareCubed negotiator to review and challenge non-standard fee rates and develop processes & procedures attached to the brokerage and commissioning service. As part of our commitment to deliver savings across multiple key areas, we are looking for a Grade 6 worker to support the work for our CareCubed project. Care Cubed is a national care costing tool used by both care providers and commissioners to understand, benchmark, and negotiate the cost of care placements. We are seeking a well-motivated individual with strong communication skills and a passion to make positive changes.

Key Responsibilities:

1. Processing requests for Care Cubed across Adult Future Options, Mental Health, and Living and Aging Well.
2. Managing an email inbox.
3. Conducting residential market mapping.
4. Liaising and working closely with social care teams, providing advice and guidance regarding providers and cost negotiations.
5. Managing relationships with providers, ICB, and social work teams; acting as a key liaison contact to request information in line with reporting deadlines.
6. Facilitating meetings and discussions.
7. Supporting the lead negotiator in providing training and upskilling to staff and providers to embed new ways of working.
8. Attending negotiation training and other related training.
9. Managing the CareCubed system and trackers to record costs saved.
10. Supporting project delivery in accordance with council financial, procurement, legal, gateway, and management procedures.

Experience in adult social care and/or brokerage is beneficial. Experience of working within a project management framework to deliver against conflicting demands is also desirable. The role requires excellent personal organization and communication skills, proficiency in IT (including Microsoft packages), and a willingness to learn new systems. Knowledge of service procurement, contracting activity with providers (including limited companies and third sector organizations), financial management, and negotiation skills are essential.

Our Values:

• People are at the heart of what we do.
• Openness and honesty are important to us.
• Together we get things done.

We are committed to promoting equality, diversity, and inclusion, aiming to reflect the communities we serve. We support staff with unpaid caring responsibilities to work flexibly. Under the Disability Confident Scheme, disabled applicants meeting the essential criteria are guaranteed an interview. We prioritize safeguarding and expect all staff to share this commitment. Successful candidates will be required to complete an Enhanced DBS check.

Full-time employees work 37 hours per week for 52 weeks, with a generous holiday entitlement. We offer flexible working options, including reduced hours, part-time work, or job sharing. Starting salary is at the bottom of the grade unless payslip evidence indicates a higher basic pay. We are committed to pay equality, and roles may undergo evaluation affecting pay arrangements from 2026.