Performance Manager

Fedcap Employment; Slough; On-site; GBP 37,000 - 43,000; Full time

Job summary

Fedcap Employment is seeking a Performance Manager in Slough to lead a dedicated team towards achieving performance targets while delivering exceptional customer service. Ideal candidates will have a proven track record in leadership, performance management, and an understanding of employability services. This role offers a salary between £37,000 and £43,000, alongside a comprehensive benefits package.

Benefits

33 days' annual leave

£500 annual benefits scheme

Cycle to Work scheme

Pension scheme with 5% employer match

Free life assurance worth 4x salary

Health & wellbeing support

Qualifications

• Extensive leadership experience in a customer-facing, target-driven environment.
• Ability to understand key financial drivers from the P&L.
• Knowledge of Employment Legislation and Diversity.

Responsibilities

• Lead and motivate the team to improve their capability and achieve performance targets.
• Ensure high customer service standards are met.
• Manage relationships with key stakeholders.

Skills

Leadership

Customer Service

Performance Management

Problem-Solving

Education

NVQ Level 5 in Management & Leadership

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Job Description

Salary: £37k - £43k

Location: Onsite in Slough (SL1 1DY) Mon-Fri (9-5pm)

Your Role

Reporting to the Delivery Manager the Performance Manager is responsible for leading and driving a team to achieve all performance and quality targets whilst ensuring an exceptional service to our customers throughout their entire journey. Inspiring others through your leadership skills and capability to enhance team and participant positive outcomes.

We are seeking an experienced, performance-driven leader who is confident in leading and mentoring a small team to achieve KPIs and objectives. An agile and flexible problem solver who is able to track and measure performance whilst continuously looking for innovative solutions to the way we operate.

Your Responsibilities

• Lead, motivate, develop and performance manage the team to continuously improve and increase their capability and deliver against quality, performance/ sales targets.
• Ensure customer service standards are understood and observed by your team to ensure all participants are provided with the same high standard of service that maximises their chances of securing sustainable employment.
• Undertake regular caseload reviews and daily coaching with the team, prioritising those who are underperforming so that all individuals have the support and capability to deliver key performance indicators (KPIs)
• Manage day to day contact with key stakeholders at a local level, maintaining a positive working relationship to ensure we receive sufficient customer flows to deliver according to service level agreements.
• Drive growth of our business through the pro-active sales activity, the development of employer accounts and opportunities to provide commercial services to employers.

Your Skills & Experience

• Able to embrace our company values which are Kindness, Respect, Integrity, and Innovation.
• Demonstrable ability of being driven, proactive and passionate about providing an exceptional service delivery through your team.
• Extensive leadership experience of managing a team in a customer facing, target driven environment.
• Ability to understand and decipher key financial drivers from the P&L.
• Knowledge of Employment Legislation and Equality, Diversity, and Inclusion
• Knowledge and experience of the employability sector and local labour market.
• NVQ Level 5 in Management & Leadership or similar Leadership qualification.

Who We Are

Fedcap is a not-for-profit organisation committed to improving people's economic wellbeing. Delivering a range of employability programmes and services, we passionately believe that good work is part of a healthy life. In the past five years, we've supported more than 35,000 people across the UK back into work, helping families get out of poverty and improving their quality of life. We're part of The Fedcap Group, a pioneering US-charity formed in 1935.

Here's what makes Fedcap a Rewarding Career...

We're a mission-led organisation with social value at our core. We've been trusted for nearly a century to help people with health conditions and disabilities thrive through work. We're a Disability Confident Leader and proud to be part of a partnership that reflects the communities we serve.

• You'll make a real impact: Every success story you help write will be felt in homes, workplaces, and communities across the county.
• You'll work locally: Embedded in the places you know- towns, villages, and rural communities.
• You'll grow: With access to training, reflective practice, and a national network of likeminded colleagues.
• You'll be supported: We believe in team working, wellbeing check-ins, and manageable caseloads.
• You'll be part of something bigger: From mental health awareness to inclusive recruitment and sustainable employment, your work contributes to broader change.

At Fedcap, we're proud to offer a comprehensive and rewarding benefits package designed to support your wellbeing, development and work-life balance:

• 33 days' annual leave (including bank holidays) with the option to buy or sell additional days
• £500 annual benefits scheme to spend at over 900 retailers
• Cycle to Work scheme open all year round
• Pension scheme with up to 5% employer match
• Free life assurance worth 4x your salary
• Health & wellbeing support, including access to our 24/7 Employee Assistance Programme for you and your family
• Digital gym, mindfulness resources, virtual GP and more

Additional Information

Equity, Diversity & Inclusion
Fedcap Employment is committed to equal opportunities throughout recruitment and selection, in line with our Equity, Diversity and Inclusion policy and the Equality Act 2010. As a Disability Confident Leader, we actively welcome applications from disabled people and will support reasonable adjustments where needed.

We are also proud to support the Armed Forces Covenant, encouraging applications from veterans, reservists, and military families.

INDHP1

About Us

Mission: To create opportunities for people by designing and delivering innovative, sustainable solutions and creating measurable changes for those who are socially disadvantaged.

Fedcap Employment and Fedcap Employment Scotland delivers employability solutions across the UK to build communities through a blend of local frontline professional teams and like-minded supply chain partners, using innovative and tested ideas developed both locally and internationally.

Our service is designed to give each individual the best opportunity according to his/her abilities and needs. Our programs provide targeted employment supports to a range of underserved groups, including single parents, people who were previously incarcerated and individuals with health, mental health and/or substance use conditions.

Fedcap Employment and Fedcap Employment Scotland joined The Fedcap Group in 2018.

Website: http://www.fedcapemployment.org/