Performance Manager

The Change Partners - Global talent specialists for a connected world; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

The Change Partners is seeking a hybrid Performance & Reporting Manager in the London area to lead operational reporting and analysis across multiple European markets. You will transform complex data into actionable insights to support decisions and growth.

In this role you will own reporting criteria, KPIs, governance, and automation, partnering with operational and analytics teams to align with business objectives and drive improvements.

Qualifications

• 5+ years in project or programme management.
• 3+ years in performance reporting or BI.
• Strong data analysis and insight generation.
• Stakeholder management and senior stakeholder communication.
• Experience presenting to senior leadership.
• Excel and PowerPoint advanced; Jira/Confluence experience.
• Knowledge of governance, KPIs, SLAs.

Responsibilities

• Own and evolve operational reporting criteria.
• Define reporting requirements, KPIs, metrics, governance standards, and calculation logic.
• Review, validate, and sign off on AI reporting outputs and insights to ensure accuracy and business relevance.
• Analyse operational performance data to identify trends, risks, and improvement opportunities.
• Conduct root-cause analysis and provide actionable recommendations to stakeholders.
• Prepare and present performance insights and executive reporting for senior leadership.
• Drive continuous improvement of reporting processes, automation, and analytics capabilities.
• Partner with operational, governance, and analytics teams to align reporting with business objectives.

Skills

Stakeholder management

Communication

Analytical thinking

Reporting & automation

Tools

Excel

PowerPoint

Jira

Confluence

Job description

We are currently working with a global consumer technology brand that is continuing to invest in its digital operations and customer experience capabilities across Europe.

We are looking for a Performance & Reporting Manager to lead operational reporting and performance analysis across multiple European markets. This role will focus on transforming complex operational data into actionable insights that support decision-making, performance improvement, and business growth.

This is a hybrid role (3 days in the office, 2 days WFH) based in the London area.

Key responsibilities:

• Own and evolve operational performance reporting criteria.
• Define reporting requirements, KPIs, metrics, governance standards, and calculation logic.
• Review, validate, and sign off on AI reporting outputs and insights to ensure accuracy and business relevance.
• Analyse operational performance data to identify trends, risks, and improvement opportunities.
• Conduct root-cause analysis and provide actionable recommendations to stakeholders.
• Prepare and present performance insights and executive reporting for senior leadership.
• Drive continuous improvement of reporting processes, automation, and analytics capabilities..
• Partner with operational, governance, and analytics teams to align reporting with business objectives.

Your background:

• 5+ years' experience in project/programme management
• 3+ years’ experience in performance reporting, business intelligence, or analytics.
• Strong experience analysing operational data and producing actionable business insights.
• Understanding of KPIs, SLAs, operational performance, and governance frameworks to define effective criteria for specific business needs.
• Excellent stakeholder management and communication skills.
• Experience presenting insights and recommendations to senior stakeholders.
• Advanced Excel and PowerPoint skills, with experience using Jira and Confluence.
• Knowledge of reporting automation, AI-enabled analytics, or business intelligence tools is advantageous.