Performance Manager

Thames Water Utilities Limited; Crawley; On-site; GBP 45,000 - 55,000; Full time

Job summary

Join Thames Water as a Performance Manager, overseeing operations at Crawley Sewage Treatment Works. With a focus on performance management and health and safety, you'll lead a dedicated team to ensure efficient service delivery. This role offers a competitive salary and opportunities for professional development.

Benefits

Annual Leave - 26 days increasing to 30

Generous Pension Scheme

Discounts and cashback through Benefits on Tap

Generous Paternity Leave

Enhanced Maternity Leave

Ongoing performance development reviews

Qualifications

• Proven management experience in process or operational roles.
• Strong health and safety ethics.
• Excellent interpersonal and communication skills.

Responsibilities

• Manage day-to-day operations of Crawley Sewage Treatment Works.
• Lead and support a performance management team.
• Ensure health and safety compliance.

Skills

Leadership

Risk Management

Performance Management

Communication

Organizational Skills

Job description

Job title Performance Manager Ref 41504 Division Asset Operations & Capital Delivery Location Crawley - RH10 3NW Contract type Permanent Full/Part-time Full-time Hours 36 hours per week Salary Offering a salary up to £55,000 per annum depending on skills and experience Job grade B Closing date 16/07/2025

We are currently recruiting for a Waste Treatment Performance Manager to manage Crawley Sewage Treatment Works.

This is an exciting opportunity to make a difference in one of our most critical roles within Waste Treatment as a front-line performance manager.

You will have two key accountabilities: firstly, to manage and support your team and secondly, to manage the process.

You will be responsible for the day-to-day operations and long-term strategy of this critical site through the effective leadership and direction of resources.

Working Pattern or Hours: Monday-Friday, 36 hours per week.

What you’ll be doing as a Performance Manager

• You are responsible for the performance management and leadership of your team by company policies, ensuring the competence of individuals through coaching and training to maximise their potential.
• You are responsible for identifying, mitigating, resolving and escalating risk across the site and team.
• You will need to deliver a consistent approach to asset operation and maintenance to deliver a cost-efficient, robust and safe operation 24/7.
• Understand and articulate changes within the budget at regular performance review sessions. Ensuring the budget is managed effectively about H&S, compliance, people and performance.
• You have responsibility for delivering a safe service to the customer base in your area, by driving a culture of continuous improvement and best practice within the team.
• Health and safety are at the centre of everything we do, and as such, you will be responsible for implementing this with your site and team.
• You will be responsible for the site's generation and managing Crawley STW as a Strategic Sludge import centre with the THP Process.

What you should bring to the role

• We are looking for a proven manager, ideally someone who has process or operational management experience with strong skills in engineering, finance, H&S and stakeholder engagement.
• You will need excellent people and performance management skills to support and drive a team of mixed skills and abilities.
• A strong health and safety and customer-based ethics.
• Excellent organisational and risk management skills are also needed. Good interpersonal and communication skills - both written and verbal are essential for the role. Strong computer skills are also desirable. A valid driving licence is required to travel to different sites.

What’s in it for you?

• Offering a salary up to £55,000 per annum, depending on skills and experience.
• Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays).
• Generous Pension Scheme through AON.
• Benefits on Tap, access to discounts, cashback and instant vouchers.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay.
• Ongoing performance development reviews to help you be your best and identify growth opportunities.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.

Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process . Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support .

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.