Performance Manager

Thames Water; City Of London; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading water utilities company is seeking a Performance Manager for a 12-month maternity cover. The role includes managing operational staff to improve performance and ensure health and safety compliance. Candidates should have strong operational management experience and a valid driving license. The salary ranges from £40,000 to £50,000 per annum, with additional benefits like generous annual leave and a pension scheme.

Benefits

26 days holiday, increasing to 30

Generous Pension Scheme

Health and wellbeing benefits

Cycle to Work schemes

Qualifications

• Experience managing operational staff with a focus on improvement.
• Proven record in engaging and developing teams.
• Strong focus on health and safety compliance.
• Proficient in IT and interpreting complex data.
• Valid driving license is essential.

Responsibilities

• Manage budget and financial activities for the team.
• Ensure compliance with site maintenance and quality targets.
• Drive operational performance and team development.
• Lead health and safety culture within the team.
• Deliver exceptional service to customers and stakeholders.

Skills

Operational management experience

Health and safety knowledge

IT competency

Budget management

Team development

Tools

Excel

Job description

We are looking for a Performance Manager to provide maternity cover for 12 Months starting in November.

We are seeking a motivated and experienced manager to lead and develop a maintenance team and day Operators based at our Riverside Site.

As the successful candidate, your role will be to drive their personal performance and improve overall engagement, whilst managing in line with HR policies and processes. Increasing customer service and operational performance within strict quality targets is vital to the success of this role and will be achieved in line with a strong health and safety focus.

Day-to-day activities will include managing a budget, ensuring statutory planned and reactive maintenance and driving a positive Health and Safety culture.

What you’ll be doing as a Performance Manager:

• Process Management ensures site compliance and that the site achieves and maintains its required plant availability and reliability to meet quality targets at the agreed cost.
• Financial Management, owning and managing the budgetary and financial activities of the team and driving efficiencies into the overall operational budget.
• Performance Management, ensuring the team achieves optimal performance in terms of work management, and you will be responsible for developing the team and introducing new skills and health and safety awareness.
• Customer & Stakeholder Management, ensuring exceptional service to our customers with early personal interventions as required.
• Health and Safety, you will effectively lead the health and safety culture of the team as well as auditing the health and safety systems and processes

Base location: Riverside – Rainham, Essex - RM13 8QS

Working pattern or hours: 36 hours per week (Monday - Friday)

What you should bring to the role?

To thrive in this role, the essential criteria you’ll need are:

• Previous experience managing operational staff with a strong focus on continuous improvement.
• Previous experience in a people-manager role with a proven track record of engaging and developing a team, ideally with field-based members.
• Proven ability to take the lead and achieve results in a difficult environment.
• Strong focus on and good working knowledge of health and safety.
• Experience managing the operational budget with a structured and proactive approach.
• You will need to be competent in using IT equipment/systems and be able to interpret complex Excel spreadsheets.
• Due to the nature of this role, a full, valid driving licence is essential.

Additional skills and experiences would be great to have/bring:

• Ideally, your technical knowledge of electrical and mechanical principles will be underpinned by a background in wastewater.

What’s in it for you?

Offering a salary between £40,000 to £50,000 per annum, depending on skills and experience.

Annual Leave: 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)

Generous Pension Scheme through AON.

Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know, we’re here to help and support.

We are an equal opportunities employer and welcome applications from all qualified candidates.