Performance Insights Analyst

ISS; London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A leading facility services company is looking for an Analyst to join their financial sector key account team. This role involves mining data for performance insights, supporting operational delivery on key projects to enhance efficiency and service. The ideal candidate will have extensive experience in business analysis and be proficient with data analysis tools, contributing to decision-making processes across various teams.

Benefits

Training and career development

Supportive culture

Qualifications

• At least 3 years of experience in business analysis, preferably within real estate or FM sectors.
• Proficiency in analysis techniques like cost ratios and data modeling.
• High data literacy and the ability to link commercial strategies through market research.

Responsibilities

• Collaborate to establish performance metrics that create meaningful insights.
• Analyze data to identify business improvement opportunities.
• Create reports and presentations that clearly communicate data insights.

Skills

Data mining

Data analysis

Presentation development

Communication

Research

Education

Bachelor's degree in finance, economics, accounting, or related fields

MBA (desirable)

Tools

Tableau

Power BI

Job description

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About Us: As a global leader in facilities services, we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we create spaces where people and businesses can thrive.

Location: Northampton, London, Oxford, Birmingham

Model of work: Hybrid, with an expectation to work 2 days a week from the Northampton office

Main purpose of the position: As part of a leading Financial sector key account team, the Analyst mines data to understand performance and support enhanced managerial decision-making through clear, actionable information. The analyst will be crucial to operational delivery on key projects aimed at improving efficiency and service delivery, collaborating with various teams, clients, and third-party operations.

What you’ll do:

• Collaborate with the Global Strategy Director to establish performance metrics that create meaningful insights
• Analyze financial and operational data to identify opportunities for business improvement
• Create reports and presentations that clearly communicate data insights
• Mine data from existing reports and support innovative and automated reporting methods
• Coordinate pilot projects to evaluate business efficiency opportunities based on generated insights
• Define success criteria for pilots and track outcomes
• Support key meetings, such as business reviews
• Work with digital services and business intelligence teams to leverage reports and develop bespoke analyses as needed

Who you’ll work with:

• A strategy team focused on analysis-based solutions
• A financial sector account team operating in over 25 countries
• Reporting to the Global Strategy Director
• At least 3 years of experience in business analysis, preferably within real estate or FM sectors, with data-driven solution experience
• Proficiency in analysis techniques like cost ratios, productivity, success rates, and data modeling; knowledge of financial analysis and ROI/NPV methodologies is a plus
• Familiarity with Tableau, Power BI, and similar tools
• High data literacy and the ability to connect data to real-world contexts
• Ability to link commercial strategies through market research, trend analysis, and budgeting
• Bachelor’s degree in finance, economics, accounting, or related fields; an MBA is desirable
• Experience collaborating across business functions
• (Nice to have) Experience developing financial models for real estate transactions, lease pricing, and scenario analysis

Personal skills:

• Strong research and data mining skills
• Organized task management
• Polished communication skills, both written and interpersonal
• High-quality presentation development skills
• (Nice to have) Familiarity with FM industry operations and metrics

Attributes:

• Collaborative working style
• Adaptability to new challenges
• Energetic approach to work

Why ISS?

At ISS, we are more than just a service provider of cleaning, food, workplace, and technical services. We are partners in our customers’ success. We aim to create exceptional service moments and transform workplaces into spaces where employees feel valued, engaged, and productive. We believe that when our people thrive, they create spaces where our customers’ employees and businesses thrive too. We support our team with training, career development, and a supportive culture—empowering them to deliver outstanding service.