Performance Improvement Manager

Mpa Recruitment; Belfast; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Performance Improvement Manager to enhance service delivery and patient outcomes within the Northern Ireland Ambulance Service. The role involves overseeing performance metrics, developing improvement strategies, and engaging with senior leadership to drive transformation initiatives. Candidates should have a relevant degree and significant experience in performance improvement, particularly in healthcare settings.

Qualifications

• 3+ years' experience in performance improvement, preferably in healthcare.
• Proficiency in data analysis tools and strong communication skills.
• Full UK driving licence and access to a vehicle.

Responsibilities

• Oversee organisational performance monitoring and improvement.
• Develop KPIs and implement performance improvement strategies.
• Lead service transformation initiatives and engage with stakeholders.

Skills

Analytical skills

Communication skills

Data analysis

Education

Relevant degree or professional qualification

Tools

Microsoft Office

Excel

Power BI

SQL

Job description

Performance Improvement Manager

Location: Knockbracken Healthcare park Belfast
Salary: £27.49 per hour
Hours: 37.5 hours, Mon-Fri, 9am-5pm
Contract: Temporary

Drive Performance. Deliver Better Patient Outcomes.

MPA Recruitment is proud to be recruiting on behalf of the Northern Ireland Ambulance Service (NIAS) for a Performance Improvement Manager. This is a pivotal leadership opportunity within the Planning, Performance & Corporate Services Directorate, aimed at delivering strategic performance enhancement and service transformation.

Key Responsibilities:

• Oversee organisational performance monitoring and improvement across the Trust
• Develop KPIs and implement robust performance improvement strategies
• Analyse complex data sets to drive patient-focused improvements
• Lead service transformation initiatives and recovery plans
• Engage with senior leadership, trade unions, and external stakeholders to optimise performance outcomes
• Support governance, risk management, and compliance with data protection regulations
• Represent NIAS at regional and national forums

Essential Criteria:

• A relevant degree or recognised professional qualification and 3+ years’ experience in performance improvement (preferably in healthcare)
• Proficiency in Microsoft Office and data analysis tools (e.g. Excel, Power BI, SQL)
• Strong analytical and communication skills with a proven ability to drive measurable outcomes
• Full UK driving licence and access to a vehicle (reasonable adjustments apply for applicants with disabilities)

How to Apply:

Submit your CV to [e-mail] or call 02895 211 111 for more information.

MPA Recruitment is an equal opportunities employer.