Performance Coach - Quality & Coaching Specialist (Hybrid)

Teleperformance Ltd; Glasgow; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading customer service provider is looking for a Quality Analyst as a Performance Coach in Glasgow. This hybrid role involves conducting coaching sessions to help team members improve their performance and achieve business goals. Candidates should possess strong communication abilities, problem-solving skills, and a track record of exemplary performance. The ideal candidate thrives under pressure and can adapt coaching styles to drive positive change amongst colleagues.

Qualifications

• Must have a positive attendance track record within the last 12 months.
• Existing quality results must be exemplary.

Responsibilities

• Conduct one-on-one coaching sessions to improve performance.
• Lead group sessions and deliver key communications.
• Assess current performance and identify areas for development.
• Provide constructive feedback for continuous improvement.
• Track progress and adjust coaching plans.

Skills

Coaching

Communication skills

Problem solving

Motivation

Emotional intelligence

Adaptability

Job description

A leading customer service provider is looking for a Quality Analyst as a Performance Coach in Glasgow. This hybrid role involves conducting coaching sessions to help team members improve their performance and achieve business goals. Candidates should possess strong communication abilities, problem-solving skills, and a track record of exemplary performance. The ideal candidate thrives under pressure and can adapt coaching styles to drive positive change amongst colleagues.