Performance Coach

TN United Kingdom; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Performance Coach to enhance the capabilities of Employment Advisors. This role focuses on fostering a high-performance culture through coaching, feedback, and training. You will work closely with teams to identify best practices and support underperformers, ensuring that they achieve their targets. If you are passionate about making a difference and have a proven track record in coaching and performance management, this is an exciting opportunity to join a dynamic organization that values professional development and impactful work.

Qualifications

• Experience in coaching and performance management is essential.
• Strong interpersonal and communication skills are required.

Responsibilities

• Drive high-performance culture across Employment Advisor teams.
• Provide coaching and feedback to improve advisor performance.
• Facilitate training sessions on employability topics.

Skills

Coaching

Performance Management

Interpersonal Skills

Data Analysis

Communication Skills

Planning and Organization

Education

Experience as Employment Advisor/Employability Coach

Tools

Microsoft Office

Internet-based applications

Job description

Performance Coach, Metropolitan Borough of Kirklees

Client:

Maximus

Location:

Metropolitan Borough of Kirklees, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

b4a632b62bf2

Job Views:

27

Posted:

22.03.2025

Expiry Date:

06.05.2025

Job Description:

General information

Job Posting Title: Performance Coach
Date: Wednesday, July 10, 2024
City: Kirklees
Country: United Kingdom
Working time: Full-time

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK, we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

The role involves driving a high-performance culture across our Employment Advisor teams by identifying, sharing, and modelling good practices, and providing development support to underperforming Advisors.

This role will largely involve one-to-one observations, co-facilitation of appointments, and providing feedback to the EA being supported so they will have a clear, practical understanding of what achieves high performance.

Responsibilities include:

1. Improving individual performance of advisors either (1) at risk of being placed on or currently on performance support plans, or (2) coaching new advisors during induction on behaviours/activities for consistent quality performance.
2. Facilitating/co-facilitating induction sessions on areas of employability (e.g., action planning, better-off calculations, hidden jobs market, diary planning, caseload management, etc.) and delivering best practice training to established teams as agreed with their line manager or through collaboration with Training and Development.
3. Close liaison with Business Manager and Operations Managers to identify a caseload and prioritise employment advisors.
4. Providing monthly feedback to the OM on observations and themes throughout the operation.
5. Co-facilitating individual advisors' appointments to model best practices and coach advisors to improve performance.
6. Providing verbal and written feedback to an EA after each coaching period for the individual to work on before the next intervention.
7. Undertaking follow observations 3-4 weeks after initial sessions to ensure that learnings demonstrated at previous interventions have been embedded into working practice.
8. Reviewing and evaluating high-performing EAs to identify good practices and sharing this wider through developing tools alongside Training and Development.
9. Working with Training and Development colleagues to identify and roll out learning opportunities to raise performance levels across provision and Employability as a whole.
10. Supporting the Performance Manager with deep dive reviews of persistent areas of underperformance in branches to identify and address root cause issues.
11. Working on other employability contracts/locations as required during implementation or when contracts are underperforming to share practices and improve outcomes.

Qualifications & Experience

1. Previous work experience as an Employment Advisor/Employability Coach.
2. Proven success in achievement of targets against outcomes and compliance requirements.
3. Proficiency in Microsoft Office & internet-based applications – intermediate level.

Individual Competencies

1. Performance and delivery focused – proven track record in exceeding stretching performance targets.
2. Excellent understanding of what behaviours and approaches result in high levels of performance.
3. Excellent interpersonal skills.
4. Demonstrable ability to deliver compliance requirements on complex provisions.
5. Clear communicator and good listening skills.
6. Ability to persuade others and appropriately challenge.
7. Ability to utilise data to inform decision making.
8. Excellent understanding of different routes into employment including the advertised and hidden jobs market.
9. Ability to challenge and influence job goals to roles aligned to the labour market.
10. Self-starter with strong planning and organisation skills.
11. Enjoys working on their own and as part of a team.
12. High degree of accuracy and attention to detail.
13. Values and supports continuing professional development.
14. Calm, rational and objective in all situations.
15. Individual coaching skills.

Key Business Priorities

1. Reporting to the Performance Manager, and working closely to identify through data and trend analysis where high impact coaching is required to address underperformance.
2. Training and Development colleagues – to identify possible resources to support performance improvement and development of learning materials where required.
3. Quality and Contracts Manager – to identify trends in underperformance which require individual coaching support.
4. Business and Operations Managers – to provide support in addressing areas of underperformance identified through regular performance or caseload reviews.

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Created on 22/03/2025 by TN United Kingdom