Performance & Capacity Analyst - CMIS & Dashboards

Sept 2017 Branding; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A technology-focused organization is seeking a candidate for a role involving performance engineering and capacity management. Responsibilities include assisting in project delivery, developing proactive management products, and day-to-day monitoring of live services. Essential qualifications include a degree in Electronic Engineering or IT, with strong judgement and decision-making skills. The position emphasizes the importance of communication and teamwork to achieve organizational standards.

Qualifications

• Judgement and decision making skills are essential for solving P&C issues.
• Ability to work independently is required for various tasks.
• A basic understanding of IT systems and corporate architecture is necessary.

Responsibilities

• Assist in performance engineering and capacity management activities.
• Develop proactive management products like reports and dashboards.
• Regularly report on performance and capacity findings to stakeholders.

Skills

Judgement and decision making

Ability to work independently

Basic understanding of IT systems

Education

Electronic Engineering or IT Degree

Job description

The CLS Performance and Capacity Team reports into the Technology Chief Operating Officer and the Chief Information Officer. The team is responsible for the delivery of cost effective capacity management to ensure an optimal performance of all business processes and services based on planned variations in demand. The team plays a crucial role to assist CLS in achieving performance goals and plan budgets, while preventing the unnecessary overprovisioning of infrastructure. The P&C team continuously tracks CLS ability to meet the published Risk Appetite for performance and capacity for its key business systems. The organizational structure reflects the key role and importance of the team in the management of the CLS wide technology stack. The team has recently deployed an in-house proactive monitoring capability known as CMIS to enhance the Performance & Capacity management process maturity.

This role will be responsible for:

• Assist in all performance engineering and capacity management activities to support the delivery of projects as well as BAU initiatives and processes.

• Assist in developing CMIS proactive management products such as reports, dashboards and forecast models.

• Assist in day to day performance and capacity management activities of live services.

Essential functions

• Provide support in setting up and developing the performance and capacity monitoring and reporting requirements for applications and infrastructures hosted by CLS and/or third party vendors

• Validate and communicate system characteristics and maximum capabilities in terms of both performance and capacity

• Analyze system behaviors and identify potential areas of concern regarding future stress/pinch points. Build an action plan for resolution.

• Regularly report on performance and capacity findings to stakeholders

Qualifications / certifications

• Electronic Engineering or IT Degree educated

In order to carry out the duties of the position effectively, the individual will need to possess the following attributes:

• Judgement and decision making

• Able to work independently, as required

Success Factors

Takes personal responsibility and accountability for solving P&C related issues in order to meet organizational standards.

Identifies and appropriately manages/escalates potential risks.

Judgement and Decision Making

Contributes to achieving cross-functional, consensus driven decisions by engaging and influencing others.

Work Complexity and Innovation

Manages work guided by established policies; and regularly establishes new procedures and policies as required.

Communication and Influence

Delivers, directs, and facilitates communication amongst the function and to business functions

Knowledge

Basic understanding of IT systems and corporate architecture.

Teamwork and Professionalism

Builds strong relationships across the organization

Drives teamwork and cooperation with others to arrive at consensus driven decisions.

Demonstrates the CLS values, superior professionalism and ethical conduct.

Personal Effectiveness

Adapts to unexpected changes in circumstances and re-prioritizes the team's approach and activities.

Plans and prioritizes, establishing a course of action leading to successful achievement of the team's objectives.