Performance and Operations Senior Consultant (Fraud)

Nationwide; Sheffield; On-site; GBP 35,000 - 50,000; Full time

Job summary

Nationwide is seeking a proactive regulatory risk expert to join their Fraud Analytics team. This role involves analyzing fraud risks and implementing governance improvements. The successful candidate will work closely with stakeholders while contributing to the company's mission of fair, customer-focused banking.

Benefits

Personal pension with company contributions

Paid volunteering days

Life assurance worth 8x salary

Health and wellness options

Annual performance-related bonus

Training and development opportunities

25 days holiday, pro rata

Qualifications

• Experience in a fast-paced change environment.
• Proficiency in Excel for data manipulation.
• Ability to manage multiple tasks effectively.

Responsibilities

• Conduct analysis and assessment of risk and controls.
• Coordinate root cause analysis and industry engagement.
• Develop solutions to support project delivery.

Skills

Analytical skills

Problem-solving

Stakeholder engagement

Job description

We are looking for a pro-active and self-motivated person to join the Fraud Analytics team within 1^st Line Economic Crime.

Your role will present a great opportunity to work in our fraud function, as a first line regulatory risk expert helping ensure application of regulations focussed on banking, unsecured lending and savings products which support good customer outcomes, firm compliance, and meeting our strategic and risk appetite expectations.

On a day to day basis you’ll carry out analysis and assessment of risk and controls and coordinate root cause analysis, industry engagement and Proof of Concept work across the team. It’s a busy challenging role, but a rewarding one. Through this work you’ll seek out and promote the good practices you find and identify where governance can be improved and then you’ll work with the team to deliver those improvements across the portfolio.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our London, Swindon, Northampton, Bournemouth, Sheffield, Wakefield or Dunfermline office. Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location, we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

You will be working closely with your colleagues in the Fraud Analytics team and stakeholders across the wider business to ensure that key regulatory, product, policy, and process changes are implemented safely. This includes assessing the impact of these changes on Fraud Analytics processes and controls. You’ll be completing root cause analysis to identify any improvements that need to be made to products or processes to help mitigate external fraud risk.

You’ll develop solutions to support project delivery and process improvement, effectively managing stakeholders and presenting findings.

Main responsibilities will be:

• Constantly reviewing fraud risks, controls, issues and actions, working with the team to ensure the fraud analytics risk landscape is up to date and fit for purpose
• With a strong eye for detail, you’ll carry out analysis and provide insight to support our root cause analysis framework
• Be the main point of contact across the business for change and projects, ensuring the requirements of fraud analytics are understood
• Providing subject matter expertise to projects, risk partners and stakeholders when queries arise relating to fraud
• Support with reviews from Audit, Compliance, Chief Controls Office and our regulators and analysing feedback at a process and functional level, articulating findings to stakeholders

We’ll need you to support fraud management, contributing to a range of governance forums, including agenda management, the sourcing of content, coordination of MI and insight.

About you

• Recent experience of working in a fast-paced change environment and an appreciation of the challenges faced by change teams.
• An understanding of the importance of governance in a Fraud or Economic Crime function, particularly in a change function.
• Very strong analytical and problem-solving skills, with significant experience of working with Excel to manipulate, interpret and present data.
• Evidence of proactively taking the initiative on projects and with an eagerness to learn and develop.
• Significant experience in data analysis, providing insight not just information and making reasoned recommendations.
• Strong stakeholder engagement and management capability.
• Previous experience of influencing and negotiating skills.
• Ability to plan, prioritise and manage a range of work effectively and efficiently.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

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