Performance and Intelligence Manager

Milton Keynes; Milton Keynes; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

Milton Keynes City Council seeks a Performance and Intelligence Manager to lead data-driven improvements in social care services. This role focuses on strategic insights and performance management, assisting in decision-making processes to enhance community welfare. The ideal candidate will possess strong analytical skills and experience in social care data management.

Benefits

28 days annual leave plus bank holidays

Excellent pension scheme

Family-friendly policies

Health cash plan

Salary sacrifice car scheme

Employee discounts

Qualifications

• Strong experience in managing performance and research systems.
• Ability to produce complex performance reports.
• Working knowledge of OFSTED and CQC requirements.

Responsibilities

• Lead the development of performance management systems.
• Drive service improvements through data insights.
• Build partnerships with statutory and voluntary agencies.

Skills

Statistical analysis

Performance reporting

Data insights

Analytical skills

Strategic thinking

Communication

Education

Degree-level education in statistics or information management

Tools

Microsoft Excel

Power BI

SSRS (SQL Server Reporting Services)

Job description

Are you ready to lead the charge in transforming data into action?

We’re seeking a dynamic and visionary Performance and Intelligence Manager to drive innovation, shape strategic insights, and champion service excellence across Adult and Children’s Social Care.

In this pivotal role, you’ll harness the power of data, performance systems, and business intelligence to influence decision-making at the highest levels.

If you care about making a measurable impact, thrive on collaboration, and are eager to embed best practices that improve lives across our community - this is your opportunity to lead with purpose and precision.

This role may be suitable for home working, following an assessment. Home-based roles require a minimum of one day in the office/site per week.

Interviews for this role will be held w/c 7 July.

Milton Keynes City Council is a modern and friendly place to work. Find out more about working with us here: www.mkcounciljobs.org.uk

Main Responsibility

• Lead Performance and Research Systems - develop and implement performance and research management systems, for Children's and Adult Social Care Performance Reporting and Assurance.
• Deliver accurate and robust performance reporting.
• Provide assurance and challenge to Adult Social Care and Children’s Social Care management teams, strategic support and advisory.
• Drive service improvement through data insights.
• Support policy development and strategic planning, benchmarking and best practice. Engage at local, regional and national levels to share best practices.
• Respond to new initiatives and ensure sector learning is embedded in MKCC.
• Partnership Development Build and maintain partnerships with statutory agencies, voluntary sector and businesses.
• System Management and Business Intelligence - lead system improvement projects, including testing and deployment.
• Oversee development of business intelligence tools for senior management.
• Inspection Readiness Lead on data preparation and delivery for OFSTED and CQC inspections.

The Ideal Candidate

• Degree-level education or equivalent in statistics, information management, or a related field.
• Commitment to ongoing professional development and staying current with developments in the field.
• Proven experience in high-level statistical analysis and performance reporting.
• Demonstrated ability to develop and implement performance and research systems.
• Experience working with Adult and Children’s Social Care services.
• Familiarity with OFSTED and CQC inspection requirements and data preparation.
• Experience in project management, particularly in system upgrades and business intelligence development.
• Track record of working with external partners such as statutory agencies and the voluntary sector.
• Strong analytical and strategic thinking skills. Ability to write and present complex reports to a variety of audiences.
• Advanced proficiency in Microsoft Excel. Practical knowledge of SSRS (SQL Server Reporting Services).
• Experience with Power BI for data visualisation and reporting.
• Excellent communication and interpersonal skills, with the ability to influence and challenge constructively.
• Ability to act as a “critical friend” to services, supporting improvement and innovation.
• Strong understanding of relevant legislation and national policy in social care and data management.

Package Description

In addition to your salary, we offer a range of benefits including:

• Great holiday benefits - most roles include 28days annual leave every year on top of public (bank) holidays, increasing to 32days after five years.In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
• Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
• A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
• Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
• Salary sacrifice car scheme – low-cost leasing of electric and low emission vehicles.
• Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week.Of course, managers designate which category roles are in based on the needs of the service and the circumstances.

About The Organisation

Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.

We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.

We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.

We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.

If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.

• Location Civic Offices, 1 Saxon Gate East, Central Milton Keynes, Buckinghamshire, United Kingdom

Milton Keynes City Council l Civic l 1 Saxon Gate East l Central Milton Keynes l MK9 3EJ