Performance and Compliance Manager

Catch22; London; On-site; GBP 46,000; Full time

Job summary

Catch22 is seeking a Governance Manager to oversee Justice Contracts ensuring compliance across various operational areas. The role involves leading a team, enhancing performance through data analysis, and streamlining processes for better governance. This opportunity is ideal for professionals with strong leadership skills and a commitment to continuous improvement.

Qualifications

• Proficient in Windows based computer packages.
• Evidence of continued professional development required.
• Experience with governance contracts is essential.

Responsibilities

• Provide effective leadership and management to a team of administrators and data analysts.
• Identify operational efficiencies and streamline processes.
• Develop and oversee a performance evaluation framework.

Skills

Leadership

Governance tools knowledge

Interpersonal skills

Data analysis

Education

IT certificates

Evidence of continued professional development

Job description

Company Description

At Catch22, we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals from cradle to career.

In Justice, we work with young people and adults in custody and in the community, providing a range of services including offender management and resettlement,mentoring, veterans in custody, victim services, gangs work and youth justice.We believe that with effective support mechanisms and the correct interventions, we can change service user’s ideology, helping them desist from crime and reach their true potential.

Job Description

You will be providing governance and oversight for all Justice Contracts ensuring Managers remain compliant with all aspects of audit, safeguarding, risk assessments and wider responsibilities as required.

The main responsibilities of your role will be:

• Provide effective leadership and management to a team of administrators and data analysts, ensuring high professional standards are maintained through regular supervisions, and appropriate use of governance processes, including performance improvement plans where necessary.
• Coach and support first-line managers and Senior Leadership team to develop accountability in their leadership, empowering them to take ownership of team performance and drive results through proactive decision-making and effective management.
• Identify operational efficiencies by streamlining processes and coordinating the support of the centralised admin and data analyst team to address staffing gaps or operational pressures, ensuring seamless and responsive service delivery.
• Develop, implement, and oversee a robust performance, evaluation, and impact framework that establishes clear expectations for achieving contractual compliance, measuring the impact of performance and compliance initiatives, and demonstrating social value, ensuring continuous improvement and alignment with organisational goals.
• Develop, implement and oversee a data analysis framework to support senior leadership in leveraging data to identify trends, assess risks, and enable proactive and informed responses to performance and compliance challenges.
• Lead the translation of technical notes relating to performance and compliance into actionable strategies, ensuring they are reflected within operational delivery to meet contractual obligations.

Qualifications

• Proficient in Windows based computer packages and IT systems.
• Evidence of continued professional development
• IT certificates or evidence of previous experience

Essential and Desirable Criteria:

• Solid understanding of Catch22 contracts, including but not limited to, Offender Management, Through the Gate resettlement, Restorative Justice, Victim services amongst others.
• Able to work under pressure and to tight deadlines
• Experience of Governance tools and contracts, mitigating performance and challenging outcomes
• Ability to engage with Managersand key partners.
• Exceptional interpersonal skills and ability to build relationships and motivate others to improve performance.
• Willing to undertake travel outside of London if required
• Able to work flexible hours, which could include weekends and evenings.

Additional Information

Those interested in applying for this opportunity should review the Job Description & Person Specification to find out more. If you have any questions about the role or recruitment process, please see our contact information on the Candidate Help Page. Please use reference REF3665G in your message so that we can identify the opportunity.

When applying please be cautious over the answers you provide. If you select “NO” to the screening question regarding Right to Work in the UK, your application will automatically be closed.

Contract: Permanent

Hours & work pattern: Full time, 38 hours per week.

Salary: £46,000

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised. Where a deadline is advertised, Catch22 reserves the right to withdraw the post from advertisement without notice.

Closing Date: 1630 on 24th of June 2025. Catch22 reserves the right to withdraw the vacancy at any time, for any reason before the stated closing date.

Screening: Successful admission to post subject to enhanced DBS check, police vetting check, and employer Right To Work in the UK check. The post-holder must have right to work in the UK. Catch22 does not currently provide a licence to sponsor visas but please see this register to see those that do.

To Apply: Please provide your CV and cover letter, along with the completion of the screening questions to express your interest in this opportunity. Please note, in the interest of safer recruitment and ensuring that applicants are a right fit for the role, submitted applications must contain a CV, satisfactory responses to the screening questions, and information detailing interest in the role, to be considered for this position.

AI generated applications are not acceptable and could lead to a disqualification of your current and future applications across Catch22 jobs. In order to ensure that applications are fair, genuine, and representative of the candidate applying, our teams may use a number of tools to identify occurrences where candidates have not given an honest response during the application process.

Catch22’s Commitment to Opportunity & Progression

At Catch22 we are proud of our commitment in supporting people develop in their careers and progress in our organisation. In 2024, within our Justice Hub, we have 68% of those in management roles that originally joined Catch22 in the frontline workforce and some worked across a number of roles and Leadership positions before joining management. This allows us to have a highly experienced management group and provides development opportunities for those in our much valued front-line.

Catch22’s Commitment to Ban the Box

Catch22 is proud to have “Banned the Box”. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead, we invite disclosures at interview stage, and encourage them at the offer stage. Please see the Job Information Pack for more information.

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