Performance and Compliance Manager

Gravesham Borough Council; Gravesend; On-site; GBP 56,000 - 60,000; Full time

Job summary

A local government authority in Gravesend is seeking a Performance and Compliance Manager to lead social housing functions. The successful candidate will have leadership experience, a degree in a relevant field, and at least 3-5 years in social housing roles. This role includes shaping service delivery and ensuring compliance with housing regulations.

Benefits

Generous holiday entitlement

Lease car allowance

Membership to Local Government Pension Scheme

Career development opportunities

Access to eye care vouchers

Cycle to Work Scheme

Free parking

Qualifications

• Proven leadership experience within a housing or income management environment.
• Minimum of 3-5 years of experience in social housing or customer service roles.
• In-depth understanding of housing legislation and consumer regulations.

Responsibilities

• Lead and manage the performance of Gravesham's social housing functions.
• Ensure income targets are met and services delivered comply with regulations.
• Shape and support the Neighbourhood Service and enhance complaint satisfaction.

Skills

Leadership experience

Analytical skills

Communication skills

Stakeholder engagement

Education

Degree in housing, community development, social work or related field

Job description

Performance and Compliance Manager

Location: Gravesend, Kent

Salary: £56,458-59,169 per year

Type: Permanent, Full-time

Posted: 17 hours ago

Job details

• Salary: £56,458 to £59,169 per annum (including allowances)
• Location: Civic Centre, Gravesend
• Status: Permanent
• Hours: 37 hours per week
• Closing date: 21 September 2025

The role

To lead and manage the performance, compliance delivery of Gravesham's social housing and homeownership functions, including Income service, leasehold management, service charge recovery, Right to Buy, and complaints. This role ensures income targets are met, systems are fully embedded and optimised, and services are delivered in line with statutory and regulatory requirements. You will play a critical role in shaping our Neighbourhood Service, supporting initiatives, and working closely with residents to improve complaint satisfaction and service outcomes. To lead a multi-disciplinary team and work closely with internal and external stakeholders to ensure housing resources are maximised and service delivery is exceptional.

About you

You will have a proven leadership experience within a housing, homeownership, or income management environment along with:

• Track record of improving performance and delivering measurable outcomes.
• A degree or equivalent qualification in housing, community development, social work, or related field.
• Minimum of 3-5 years of experience in social housing, or customer service roles, with a strong understanding of social housing issues.
• In depth understanding of Regulator of Social Housings Consumer Standards and relevant legislation (Housing Act, Equality Act, Data Protection).
• Strong understanding of housing legislation, particularly the consumer regulations.
• Ability to work under pressure and meet tight deadlines.
• Excellent analytical, communication, and stakeholder engagement skills.

Interviews

Interviews will be taking place on 3 October.

Working for Gravesham

We are committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves. A range of services have been provided to over 106,000 people and 4,000 businesses. The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England. Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.

Benefits

• A generous holiday entitlement, plus paid bank holidays.
• Lease car allowance (included in the salary offer above).
• Membership to Local Government Pension Scheme.
• Career development, training opportunities and access to e-learning.
• Access to eye care vouchers and VDU Glasses.
• External Occupational Health service.
• Cycle to Work Scheme.
• Access to EAP Services 24/7.
• Free parking.

Important Information

Applicants must be able to demonstrate all essential requirements as listed in the job description. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. We reserve the right to close this vacancy at any time prior to the closing date. If you would like to have an informal discussion with the recruiting manager please call Kerry Collins on 01474 337000.

How to apply

Please send your CV and covering letter to by 21 September 2025. If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. If you require documentation in different format such as braille or large print, please contact the Human Resources Team on 01474 337374.

Gravesham Borough Council