Performance Analyst (Area)

Network Rail; York and North Yorkshire; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Annual leave buy/sell

Pension schemes

Travel discount

Volunteer leave

Rail travel subsidy

Gym access

My Benefits platform

Job summary

Network Rail is seeking a data- and analytics-driven professional to analyse route crime incidents, investigate causes, and collaborate with local teams and partners to develop practical improvement actions. The role focuses on translating insights into measurable actions, maintaining an audit trail, and supporting prioritisation of resources across routes and security initiatives.

You will produce clear reports and dashboards, test recommendations, and drive improvements that reduce incidents

Qualifications

• Experience in incident investigation, root-cause analysis or continuous-improvement activity.
• Ability to translate analytical findings into practical recommendations and clearly defined improvement actions.
• Strong collaboration with internal and external partners to gather insights and test findings.

Responsibilities

• Analyse route crime incidents and their impact on safety and performance.
• Investigate causes and improvement opportunities in incidents.
• Engage with local teams and stakeholders to gather insights and test findings.
• Translate analysis into agreed actions with owners and timelines.
• Maintain an action record with progress and outcomes.
• Follow up actions and remove barriers to delivery.
• Evaluate intervention effectiveness and adjust as needed.
• Inform prioritisation of resources and interventions.
• Maintain data quality and source traceability.
• Produce reports, dashboards and briefings for stakeholders.
• Share learning and improve analytical processes across teams.

Skills

Analytical skills

Investigative skills

Stakeholder engagement

Data visualization

Excel proficiency

Tools

Excel

Dashboards

Job description

Join Network Rail ! Where People and Connections Matter

At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team- you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway.

We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here . We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.

Safe behaviouris a requirement of working for Network Rail. Applicants should be able to demonstrate their awareness of our safety vision .

For information about the process please contact [e-mail]

What's in it for you

Here are a few of the benefits we offer

• 28-day annual leave with the option to buy and sell days
• Choice of pension schemes
• 75% discount of leisure travel for you and your family
• 5 days paid volunteer or carers leave
• Up to 75% subsidised Rail and Underground travel
• Gym Pass -access to gyms across UK
• My Benefits platform- giving national and local retail discount

Our aim is to ensure your candidate experience is as positive as possible. If you require reasonable adjustments at any point, simply let us know and we'll do our best to assist you.

Some of our roles require face to face Drugs & Alcohol testing. We will share further details with you as part of your formal offer.

1. Analyse route crime incidents and their impact. Analyse information from operational, performance and partner sources to identify trends, recurring locations, emerging risks and factors contributing to route crime incidents and their impact on railway safety and performance.

2. Investigate causes and improvement opportunities. Undertake detailed analysis of incidents and recurring issues, combining data with local knowledge and stakeholder feedback to understand underlying causes and identify opportunities to prevent recurrence or reduce disruption.

3. Engage proactively with local teams and stakeholders. Establish and maintain effective working relationships with local operational teams, British Transport Police, security providers and other relevant internal and external stakeholders to gather insight, test findings and develop practical improvement actions.

4. Translate analysis into agreed actions. Present findings and recommendations to relevant stakeholders and support agreement on proportionate, evidence-based actions, with clearly defined owners, timescales and intended outcomes.

5. Maintain an improvement action record. Maintain an accurate and up-to-date record of identified issues, agreed actions, accountable owners, target dates, progress, completion evidence and intended benefits, providing a clear audit trail from analysis through to outcome.

6. Support progress and accelerate barriers. Proactively follow up agreed actions with responsible owners, identify dependencies or barriers to delivery and accelerate overdue actions, unresolved issues or continuing risks to the Route Crime & Security Manager or relevant accountable manager.

7. Evaluate the effectiveness of interventions Assess whether completed actions and interventions have delivered their intended benefits, including reductions in incidents, repeat events and operational impact. Identify where further action or a different approach is required.

8. Inform the prioritisation of resources and interventions Provide analytical evidence to support the prioritisation of locations, patrol activity, security technology and other preventative measures, taking account of incident frequency, severity, operational impact and local circumstances.

9. Maintain reliable data and analytical evidence Collate, validate and reconcile information from relevant sources, resolving discrepancies and maintaining appropriate records of sources, assumptions and limitations so that findings and recommendations are accurate, traceable and reliable.

10. Communicate insight and support improvement discussions Produce clear reports, dashboards and briefings, and contribute to stakeholder meetings and incident reviews, explaining what the evidence shows, why it matters and what action is recommended.

11. Improve analytical processes and share learning Select and develop appropriate analytical tools and reporting processes, identifying opportunities to reduce manual data handling and increase capacity for meaningful analysis. Share findings and effective practice across teams to support wider improvement.

• Ability to analyse complex quantitative and qualitative information from diverse sources, identify underlying causes and draw evidence-based conclusions.
• Ability to translate analytical findings into practical recommendations and clearly defined improvement actions.
• Strong investigation and problem-solving skills, including the ability to test assumptions, identify evidence gaps and seek additional information.
• Effective stakeholder engagement and relationship-building skills, with the ability to work collaboratively with local teams and internal and external partners.
• Ability to influence and constructively challenge stakeholders using evidence, including where there is no direct management authority.
• Ability to maintain structured action records, follow up progress and identify when issues require escalation.
• Ability to evaluate the effectiveness of improvement actions and distinguish activity completed from outcomes achieved.
• Ability to present written, numerical and visual information clearly, adapting the level of detail to operational and management audiences.
• Knowledge of analytical tools and techniques, supported by highly developed Microsoft Office skills, particularly Excel.
• Ability to prioritise competing requirements, work proactively and manage work through to agreed deadlines.
• Understanding of data quality, confidentiality and appropriate information handling.
• A customer-focused and continuous-improvement approach, with a clear focus on reducing incidents
• and their impact.
• Knowledge of railway operations.
• Experience of incident investigation, root-cause analysis or continuous-improvement activity.
• Experience of working collaboratively with police, security providers or other external partners.
• Experience of developing dashboards, using geographical analysis or automating data preparation and reporting. Experience of assessing the benefits and effectiveness of preventative or operational interventions.

Key Information

Number of Positions:

1

Contract Type:

Permanent

Hours:

Full Time

Location:

Closing Date:

23-NOV-2026

Job Category:

Administration & Secretarial

Function:

Eastern Region

Organisation:

EJ Head of Readiness & Resilience (118500) G4