Performance Analyst

Olive Jar Digital; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading digital agency is seeking a Performance Analyst to join their team, focusing on delivering data-driven insights for public sector projects. This role involves collaborating with product and service teams to enhance service performance through comprehensive metrics and stakeholder engagement. Candidates should have a strong analytical background and experience with data visualization tools.

Qualifications

• Experience in data-driven decision making and performance measurement.
• Proficient in data analysis tools and visualization platforms.
• Comfortable managing multiple fast-paced projects.

Responsibilities

• Develop and maintain performance frameworks and dashboards.
• Collaborate with teams to leverage data for service improvements.
• Present data insights to diverse stakeholders.

Skills

Analytical skills

Data storytelling

A/B testing

SQL

Google Analytics

Data visualization

Python

R

Excel

Tools

Power BI

Tableau

Job description

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About the Role

We’re looking for a Performance Analyst to join one of our projects for a public sector client.

In this role, you’ll help teams across the department make data-driven decisions, measure performance, and improve services for millions of users.

As a Performance Analyst, you will work with service and product teams to define meaningful metrics, evaluate service performance, and provide insights supporting continuous improvement and accountability.

Location:

Hybrid

Contract Type:

Fixed-term Contract

Key Responsibilities

• Design, develop, and maintain performance frameworks and dashboards to track KPIs across digital and operational services.
• Collaborate with multidisciplinary teams including product managers, service designers, user researchers, and developers to support service improvements through data.
• Translate complex datasets into clear, actionable insights for decision-making.
• Establish and embed performance measurement approaches within services.
• Apply tools and techniques such as A/B testing, funnel analysis, cohort analysis, and root cause analysis.
• Ensure data quality and work with data engineers and scientists as needed.
• Promote a data-driven culture and best practices.
• Present findings to stakeholders at all levels, from operational staff to senior leadership.

Essential Skills and Experience

• Strong analytical skills with experience using data to drive decisions and measure performance.
• Proficiency in tools such as Google Analytics, SQL, Excel, R or Python, and data visualization platforms like Power BI or Tableau.
• Experience working in agile environments, ideally in the public sector or large organizations.
• Ability to engage and influence stakeholders through data storytelling and evidence-based recommendations.
• Comfortable managing multiple projects in a fast-paced environment.
• Familiarity with GDS service standards and performance frameworks is desirable.

Desirable Experience

• Understanding of user-centered design, digital transformation, or service delivery within government.
• Previous experience in the public sector.
• Experience leading performance reviews, service assessments, or continuous improvement projects.