Perceived Quality Engineer

Safran; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Safran Seats in Cwmbran, UK, is seeking a Perceived Quality Engineer to drive customer-focused quality across aircraft interiors and lead Product Acceptance documents.

You will collaborate with design and engineering teams, challenge Class-A surface decisions, and ensure the perceptual quality targets are met. Hybrid work begins on site, moving to three days on site after about three months.

Qualifications

• Degree or equivalent in mechanical engineering or related field.
• Experience with design for perception and quality scoring.
• Familiarity with Class-A surfaces and product acceptance processes.

Responsibilities

• Drive Perceived Quality targets and maintain Product Acceptance Documents.
• Collaborate with designers, engineers, suppliers and modellers across teams.
• Analyze design choices to maximise customer satisfaction and reduce risks.
• Engage with customers to align on expectations and perceptual quality.
• Promote continuous improvement and share lessons across the team.

Skills

Mechanical engineering knowledge

Cross-functional collaboration

Design for Perception

Perceived Quality scoring

Product Acceptance Documents

Class-A surface experience

Education

Bachelor's degree in Mechanical Engineering

Tools

Catia V5

Job description

Perceived Quality EngineerCwmbran, South WalesHybrid once established in role - 3 days on site after c.3 months

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's 'World's best companies 2024' ranking.

Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world.

We are looking for passionate individuals to join our PQ team as a Perceived Quality Engineer at our Safran Seats site in Cwmbran.

Your Role

• Drive Perceived Quality: Set targets, create and maintain the Product Acceptance Document, and analyse design choices to maximize customer satisfaction.
• Collaborate & Influence: Work in a cross-functional team (up to 20 people) including designers, engineers, suppliers, and Class-A modellers. Advocate for best design standards and manufacturing methods.
• Lead from Experience: Gather and share lessons and benchmarks, resolve design risks, and propose improvements based on robust analysis and customer-oriented thinking.
• Be the Customer Champion: Engage with customers to converge on expectations, conduct Perceived Quality (PQ) scorings, and ensure that every product touchpoint shines - visually, audibly, and tactilely.
• Promote Excellence: Share a Perceived Quality mindset across the team, participate in network meetings across Safran Seats, and drive continuous improvement.

What You'll Bring

• A relevant degree (or equivalent qualification/experience) in mechanical engineering or a closely related discipline
• CAD Skills, ideally with Catia V5
• Design for Perception: Strong ability to analyze aesthetic, tactile, auditory, and visual aspects that shape end-user quality perception.
• Product Acceptance Oversight: Creation and maintenance of Product Acceptance Documents, scoring, and validation of perceived quality targets.
• Design and Engineering Interface: Direct experience working with Class-A surface modellers, product designers, and engineering teams to challenge, steer, and validate design decisions in line with quality standards.
• Lessons Learned: Capability to collect, synthesize, and share best practices and lessons from previous projects or competitors.

Desirable

• Previous exposure to aerospace or regulated industries
• Understanding of aircraft interiors

We also know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role. Please let us know if you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation.

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