Perceived Quality Engineer

Safran UK; Cwmbran; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

Safran Seats seeks a Perceived Quality Engineer in South Wales to drive PQ targets, develop Product Acceptance Documents and assess design choices to maximise customer satisfaction.

You will collaborate in a cross-functional team and lead on lessons learned, resist design risks, and propose improvements with a customer-centric mindset. Hybrid role with strong internal collaboration.

Qualifications

• A relevant degree in mechanical engineering or related discipline.
• CAD skills, ideally Catia V5.
• Ability to analyze aesthetic, tactile, auditory and visual quality aspects.
• Creation and validation of Product Acceptance Documents and PQ scoring.
• Experience interfacing with Class-A surface modellers and design teams.
• Ability to collect, synthesize and share lessons learned and benchmarks.

Responsibilities

• Drive Perceived Quality: set targets, maintain the Product Acceptance Document and analyse design choices to maximise customer satisfaction.
• Collaborate with a cross-functional team (up to 20 people) including designers, engineers, suppliers and Class-A modellers.
• Lead from experience: gather and share lessons, resolve design risks and propose improvements based on robust analysis.
• Be the customer champion: engage with customers to converge on expectations and perform PQ scoring.
• Promote excellence: share a Perceived Quality mindset and drive continuous improvement across Safran Seats.

Skills

Design analysis

Cross-functional collaboration

Customer-oriented thinking

Education

Relevant degree in mechanical engineering

Tools

Catia V5

Job description

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world.

Perceived Quality Engineer

Cwmbran, South Wales

Hybrid once established in role - 3 days on site after c.3 months

We are looking for passionate individuals to join our PQ team as a Perceived Quality Engineer at our Safran Seats site in Cwmbran.

Your Role

• Drive Perceived Quality: Set targets, create and maintain the Product Acceptance Document, and analyse design choices to maximize customer satisfaction.
• Collaborate & Influence: Work in a cross-functional team (up to 20 people) including designers, engineers, suppliers, and Class-A modellers. Advocate for best design standards and manufacturing methods.
• Lead from Experience: Gather and share lessons and benchmarks, resolve design risks, and propose improvements based on robust analysis and customer-oriented thinking.
• Be the Customer Champion: Engage with customers to converge on expectations, conduct Perceived Quality (PQ) scorings, and ensure that every product touchpoint shines - visually, audibly, and tactilely.
• Promote Excellence: Share a Perceived Quality mindset across the team, participate in network meetings across Safran Seats, and drive continuous improvement.

What You'll Bring

• A relevant degree (or equivalent qualification/experience) in mechanical engineering or a closely related discipline.
• CAD Skills, ideally with Catia V5.
• Design for Perception: Strong ability to analyze aesthetic, tactile, auditory, and visual aspects that shape end-user quality perception.
• Product Acceptance Oversight: Creation and maintenance of Product Acceptance Documents, scoring, and validation of perceived quality targets.
• Design and Engineering Interface: Direct experience working with Class-A surface modellers, product designers, and engineering teams to challenge, steer, and validate design decisions in line with quality standards.
• Lessons Learned: Capability to collect, synthesize, and share best practices and lessons from previous projects or competitors.

Desirable

• Previous exposure to aerospace or regulated industries.
• Understanding of aircraft interiors.

We also know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role. Please let us know if you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation