Per Diem Practice Office Associate - Southampton

Northwell Health; Southampton; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a leading orthopedic practice dedicated to helping the community live pain-free. In this role, you will be the first point of contact for patients, ensuring a welcoming atmosphere while managing calls and verifying insurance details. Your contributions will directly impact the quality of care provided to patients, making their experience as smooth as possible. If you have a passion for customer service and a desire to work in a healthcare environment, this position offers a unique opportunity to grow within a respected practice.

Qualifications

• Minimum one year of relevant experience in a medical facility.
• Experience in customer service or reception in a healthcare environment.

Responsibilities

• Answer and route telephone calls professionally.
• Greet patients and verify insurance coverage.
• Facilitate appointments for follow-up care.

Skills

Customer Service

Communication Skills

Insurance Verification

Education

High School Diploma or GED

Job description

Orlin & Cohen Orthopedic Group – Northwell Health is the premier and fastest-growing orthopedic practice on Long Island, providing comprehensive care that helps thousands of our neighbors and community members live more active lives, free from pain. Orlin & Cohen is one of the largest orthopedics practices in the region, with over 20 offices located in Nassau and Suffolk Counties, Queens, and Staten Island, we have been in business for 30 years.

Job Description:

Responsible for receiving incoming telephone calls in a prompt and courteous manner, greeting patients, verifying demographic/insurance, collecting co-payments/deductibles, and various clerical duties.

Job Responsibility:

• Promptly and professionally answers telephone calls, and if appropriate routes them appropriately.
• Organizes messages and delivers them promptly to the necessary individual.
• Greet patients and guests in a courteous and professional manner.
• Verify insurance coverage and demographic information.
• Obtain insurance referrals and authorizations.
• Direct patients to appropriate waiting or clinical areas.
• Explain financial obligation to patients or responsible parties and collect. copayments/co-insurance/deductibles as required.
• Facilitate or create appointments for follow-up care, diagnostics procedures, physical therapy, or pain management.
• Other duties as assigned by a manager or supervisor.
• Varying shifts between the hours of: 7:30am - 8pm
• 1-2 late nights (11:30am-8pm) required
• Rotating weekend (1/month) required

Job Qualification:

• High school diploma or general equivalency diploma (GED).
• Minimum one year of relevant experience working in a medical facility or related field.
• Minimum one year experience in customer service or reception, preferably in a health care environment.

*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).