People & Talent Ops Partner

Birdie Care Services Limited; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Private health insurance (AXA)

Hybrid working in London HQ

4% employer pension contribution (UK)

Annual personal learning budget

Social events and offsites

Job summary

Birdie Care Services Limited is seeking a People & Talent Operations Partner to own day-to-day hiring and people processes, delivering a fast, high-quality experience for candidates and Birdie alike. You’ll be the first friendly face for many applicants and a trusted partner across the business.

You’ll manage end-to-end hiring, onboarding, office logistics in London, and collaboration with Finance for payroll and benefits, while driving process improvements and exploring AI-assisted solutions.

Qualifications

• Experience running end-to-end hiring processes across multiple roles.
• Ability to build pipelines and engage candidates throughout the process.
• Strong experience with HRIS/ATS tools and onboarding workflows.

Responsibilities

• Own end-to-end sourcing and screening, building strong pipelines and keeping candidates engaged.
• Run candidate scheduling, communications and offer admin for a smooth candidate journey.
• Keep ATS and HRIS clean and accurate to ensure trustworthy People data.
• Manage onboarding and offboarding, contracts, and new joiner/leave setup for smooth transitions.
• Coordinate logistics for the London office and act as main contact for the building.
• Plan and deliver socials and company-wide events with your team.
• Be first point of contact for day-to-day people queries and preboarding.

Skills

Full-cycle hiring

Candidate sourcing

Candidate scheduling

HRIS/ATS management

Tools

Ashby

HiBob

LinkedIn Recruiter

Job description

About Birdie

At Birdie, we're reimagining care for older adults. We're building the technology that powers the future of home healthcare, empowering care teams with tools to deliver better, more dignified care, and enabling older people to thrive in their own homes for longer. Our all-in-one solution powers millions of care visits every month, equipping care providers with the tools they need to deliver exceptional, efficient care.

We're not here to tinker at the edges. We're here to radically transform a broken system.

That's why we've built an all-in-one platform that supported over 60 million care visits and enabled care for 116,000 individuals in 2025, and we continue to grow our impact. We're scaling fast, but staying true to our purpose. That's why we're proud to be a B Corp, using business as a force for good.

Founded in 2017, Birdie is backed by world-class investors like Index Ventures, Sofina and Omers. In 2023, we ranked #6 in the Deloitte Fast 50, making us one of the fastest-growing tech companies in the UK.

But speed isn't the point. Impact is.

Your mission

As our People & Talent Operations Partner, your mission is to own the day to day execution of hiring and people processes at Birdie, giving every candidate and every Birdie a fast, well run, high quality experience. For many candidates you’ll be the first person they meet at Birdie and the friendly face of the company throughout their time with us.

How you will contribute

• Own end to end sourcing and screening across all open roles, building strong pipelines and keeping candidates engaged throughout

• Run candidate scheduling, communications and offer admin, making sure every candidate has a smooth, well informed experience

• Keep our ATS and HRIS clean and accurate, so People data is always trustworthy

• Manage onboarding and offboarding, people ops letters and contracts, setting new joiners and leavers up for a smooth transition

• Help with the logistics of running our London office, acting as the main point of contact for the building

• Plan and deliver socials and whole company events, in collaboration with your team

• Be a first point of contact for day to day people queries and preboarding, helping Birdies get quick, accurate answers

• Work cross-functionally with the Finance team on operations for our payroll and benefits

• Spot and act on opportunities to improve our hiring and people processes, documentation and self-serve tools, so things get easier over time.

You’ll thrive here if...

• You've run full-cycle hiring processes independently, whether in a small team, a small company, or for high volume junior roles. Or you may have owned hiring operations in a larger team, taking ownership for candidate experience and seamless processes

• You have experience sourcing for hard-to-find candidates, and know your way around LinkedIn recruiter

• You've managed candidate communications and a good volume of scheduling, and know what a smooth candidate journey looks like

• You’ve used HR and hiring software (we use Ashby and HiBob, but experience with any similar tools will be useful!)

• You've worked directly with hiring managers and stakeholders to keep a process aligned and moving

• You're highly organised and comfortable running multiple things at once without dropping the ball

• You take ownership of your work and take the initiative to run with a project: you don't need close oversight to get things done

• You look for ways to make processes better, including having some curiosity for how AI can help

• You're adaptable, and excited by the chance to build skills beyond your core background. Throughout the year, the balance of talent and people work will vary and you’re comfortable with that variability.

Imposter syndrome is real - and we don't expect you to tick every box. If you're excited about our mission and think you could make a difference here, we want to hear from you.

What you'll get from us

We believe people do their best work when they're supported, trusted and inspired. Here's how we build a world-class employee experience:

Compensation

• Competitive base salary, reviewed against benchmarks annually

• Stock options for everyone - because we're building this together

• Bi-annual performance cycles with individual compensation reviews

Learning & Growth

• Annual personal learning budget and access to training, coaching and mentorship

• Time and space for growth - you set your development goals, we back them

Flexible Working

• Hybrid working - 3 days per week in our London HQ

• Budget to set up your home workspace

• Regular in-person meetups, socials and offsites

Time Off

• 33 days holiday (25 days + public holidays)

• Extra day off on your birthday (use it whenever you like!)

• Company shutdown between Christmas and New Year

• 2 volunteering days each year to give back to causes that matter

Family-first Policies

• Industry leading paid primary and secondary caregiver leave

• 5 paid days for fertility treatments for those who need it

• Private health insurance with AXA

• Wellbeing perks via Happl (gym discounts, mental health support, and more)

Other Perks

• Cycle to work scheme

• 4% employer pension contribution when you contribute 5% (UK)

• A deeply human, radically transparent culture

Why Birdie?

Because you want to do meaningful work that improves lives - and grow at speed while doing it. We're building more than a product - we're building a movement. A movement to show that tech, when built with empathy and integrity, can change lives.

We're a team of entrepreneurs, dreamers, and doers. Join us to shape the future of care, work alongside ambitious, kind people, and help reimagine how society cares for its older adults. We dream big, act fast, and work collaboratively with one goal in mind: to create a world where we all age with confidence.

Equal Opportunities Statement

We're committed to building a diverse team and inclusive culture. That means creating a hiring process that gives everyone a fair chance regardless of background, identity or lived experience.

Need adjustments or support during the application process? Let us know. We're here to help.

Ready to build the future of care?