People Systems Analyst

Holman Fenwick Willan LLP; City Of London; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A global law firm is seeking a People Systems Analyst to manage and enhance their HR technology landscape. The candidate will support SAP SuccessFactors, implement improvements, and ensure data integrity. This role requires strong analytical skills, problem-solving abilities, and the capacity to work in a diverse team. Opportunities for training and collaboration with stakeholders are available, making it ideal for someone with experience in HR systems administration.

Qualifications

• Minimum of one year experience in HR systems administration or analysis.
• Strong understanding of HR processes and data structures.
• Experience with global HR systems and multi-jurisdictional data.

Responsibilities

• Maintain and optimize HR technology landscape.
• Support day-to-day operation of SAP SuccessFactors.
• Troubleshoot system issues and provide timely resolution.

Skills

HR systems administration

Data analysis

Reporting tools

Stakeholder management

Problem-solving

Attention to detail

Tools

SAP SuccessFactors

MS Excel

Job description

Job Title: People Systems Analyst
Department: People
Reporting to: Senior HR Systems Manager
Job Location: London / hybrid
Contract Type: Permanent

The Firm
HFW is a sector focused global law firm. We have over 700 lawyers working across the Americas, Europe, the Middle East, Asia and Australia. We take a progressive approach to our roles in commercial business – thinking creatively and pragmatically to support our clients.

Whether we are solving complex issues within the construction, aviation or shipping industries, or providing advice across insurance, commodities and energy we are specialist lawyers here to add value to our clients. We think about the commercial solution first, and then underpin our advice with a solid foundation of legal expertise.

The Department
HFW's People team includes Human Resources, Early Careers, Compensation & Benefits, People Systems, Learning & Development, and Diversity & Inclusion, located in the London, Dubai, Hong Kong, Melbourne, Paris, São Paulo, Singapore and Sydney offices.

The Role
As a People Systems Analyst, you will play a key role in supporting and enhancing the firm’s HR technology landscape. You will be responsible for maintaining, optimising, and developing our people systems to ensure they meet the evolving needs of the business. This role requires a blend of technical expertise, analytical thinking, and stakeholder engagement.

Key Responsibilities
• Support the day-to-day operation and maintenance of SAP SuccessFactors.
• Support people systems projects, including workflow improvements, configuration changes, planned maintenance, upgrades, testing, rollouts, and documentation in partnership with vendors and internal stakeholders.
• Collaborate with the People team to identify system improvements and implement configuration changes.
• Develop and maintain reports and dashboards to support data-driven decision-making across HR and the wider business.
• Support cyclical HR projects such as Gender Pay Gap, annual fee earner regrading, and appraisal processes;
• Troubleshoot system issues and provide timely resolution or escalation.
• Ensure data integrity and compliance with data protection regulations.
• Assist in the rollout of new HR technologies and digital initiatives.
• Provide training and support to HR users and other stakeholders on system functionality and best practices.
• Maintenance and development of information on the firm's global intranet relating to the people system.
• Build relationships with external suppliers and raise support cases as required.
• Provide training on systems to Managers, Administrators and self-service users.
● Input and maintenance of data on the people and other associated systems.
● Any other ad hoc tasks as may be required.

Key Skills & Experience Required
• At least one year's proven experience in HR systems administration or analysis, ideally within a professional services or legal environment.
• Strong understanding of HR processes and data structures.
• Proficiency in reporting tools, data analysis and manipulating data using MS Excel.
• Experience with system configuration, testing, and documentation.
• Excellent problem-solving skills and attention to detail.
• Strong communication and stakeholder management abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience with global HR systems (SAP SuccessFactors essential), and multi-jurisdictional data.
• Knowledge of GDPR and other relevant data protection regulations.
• High levels of discretion, confidentiality and diplomacy.

Additional Information
Kindly note that this job description is not contractual. It will be reviewed periodically and may be amended or altered to meet the needs of the firm.
Due to the high volume of applications, we will only contact candidates who have been shortlisted for an interview.
Please note that HFW works with a Preferred Supplier List (PSL). Recruitment agencies should refrain from submitting CVs unless they are part of the PSL and have been specifically engaged for a particular vacancy.
HFW collects and processes personal data relating to job applicants to manage its recruitment process. The firm is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. For information on how the firm will process your data, please see our Privacy Notice on our website (www.hfw.com/Privacy-Notice), in the section "What we collect and how we use it".
HFW aims to ensure equality of opportunity and we are actively working towards improving the diversity of our staff. All applications will be considered only on merit and the applicant's suitability to meet the requirements of the role.