People Support Coordinator - Fixed Term Contract/Secondment until 31/03/2026

Independent Office for Police Conduct; London; On-site; GBP 28,000 - 33,000; Full time

Job summary

An established industry player is seeking a People Support Coordinator to deliver exceptional administrative support across various teams in their People directorate. This role involves responding to queries, organizing meetings, and providing essential support for wellbeing activities. With a focus on customer service and organizational skills, the successful candidate will play a vital role in ensuring smooth operations within the department. This position offers a competitive salary and a range of benefits, including generous annual leave and a comprehensive pension scheme, making it an exciting opportunity for those looking to contribute to a dynamic team.

Benefits

27.5 days paid annual leave

Voluntary Health Cash Plan

Civil Service pension

Flexible working options

Cycle to work scheme

Learning and development opportunities

Qualifications

• Experience in administrative roles within office environments.
• Knowledge of administration processes and customer service.

Responsibilities

• Provide administrative support to the People directorate.
• Organize meetings and draft employee letters.
• Administer wellbeing activities and produce reports.

Skills

Customer Service

Organizational Skills

Communication Skills

Event Organization

Attention to Detail

ICT Proficiency (MS Word, Excel)

Education

CIPD Level 3 (desirable)

Tools

MS Word

MS Excel

Job description

Birmingham, Cardiff, Croydon, London, Sale, Wakefield

Job Summary

You'll be the first point of contact for all transactional queries and deliver a responsive service to all managers and staff, ensuring that it is right first time. To ensure that all aspects of administrative support services is delivered to and within the agreed standards and timescales.

Job Description

As People Support Coordinator, you will provide excellent customer service focused administrative support to all teams (outlined below) in the People directorate, to ensure that they can meet organisational business needs:

• People Management & Wellbeing, including Recruitment and Resourcing
• Learning Talent & Development
• Equalities Diversity & Inclusion
• Health & Safety
• People, Pay & Systems
  
  

You will respond to queries from the business to the People directorate email inbox and engaging the wider teams as necessary.

Main Responsibilities

• Signpost managers and staff to relevant team members, and or policies and procedures.
• Support all teams in the People directorate with the effective delivery of activities, including:
• Arrange and organise meetings, including booking events and venues.
• Taking minutes at meetings, typing, and distributing to relevant parties as directed.
• Draft and issue template employee letters (such as probation completion notifications, reminders to complete required training, contractual variation confirmations, sickness absence meeting invites and family leave).
• Administer wellbeing activities such as issuing flu vouchers, eye test vouchers and wellbeing check-ins.
• Provide administrative support for People related projects, as directed.
• Assist in the development of articles to for the ‘Hub’, staff intranet to create awareness and or promote the services of the People directorate.
• Produce standard workforce and other reports as and when required.
• Work collaboratively with others and build up good working relationships with managers and staff.
• All post holders are required to undertake any duties which are commensurate with the role of a People Support Coordinator.
  
  

Main Responsibilities

• Signpost managers and staff to relevant team members, and or policies and procedures.
• Support all teams in the People directorate with the effective delivery of activities, including:
• Arrange and organise meetings, including booking events and venues.
• Taking minutes at meetings, typing, and distributing to relevant parties as directed.
• Draft and issue template employee letters (such as probation completion notifications, reminders to complete required training, contractual variation confirmations, sickness absence meeting invites and family leave).
• Administer wellbeing activities such as issuing flu vouchers, eye test vouchers and wellbeing check-ins.
• Provide administrative support for People related projects, as directed.
• Assist in the development of articles to for the ‘Hub’, staff intranet to create awareness and or promote the services of the People directorate.
• Produce standard workforce and other reports as and when required.
• Work collaboratively with others and build up good working relationships with managers and staff.
• All post holders are required to undertake any duties which are commensurate with the role of a People Support Coordinator.
  
  

Person specification

Essential Experience

• Knowledge of administration processes
• Experience of working in an administrative role in an office environment
  
  

Desirable

• CIPD Level 3 – qualified or prepared to study towards a relevant qualification
• Experience of working in the public, not for profit or charity sector
  
  

Skills And Abilities

• Excellent customer service skills.
• Ability to prioritise competing and changing work priorities.
• Effective and clear communications using a range of media.
• Experience of organising events and/or courses.
• Excellent organisational ability and attention to detail.
• Proficiency in the use of ICT, including MS Word and Excel.
  
  

Alongside your salary of £28,665, Independent Office for Police Conduct contributes £8,304 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

What We Offer:

• 27.5 days paid annual leave (increasing with service to 32.5 days)
• Options to carry over, buy or sell annual leave
• Voluntary Health Cash Plan provided by BHSF
• Civil Service pension
• Civil Service maternity leave package
• PAM employee assistance programme
• Access to Civil Service Sports Council (CSSC) membership
• Cycle to work scheme
• Opportunity to enjoy the latest home and electronics in a more affordable way provided by Vivup
• Car Leasing Scheme
• Staff Networks focussed on each of the protected characteristics - run for staff, by staff: Enable Network, Age Network, Welsh Network, Pride and LGBTQ+ Network, Sex and Family Network, Race, Religion and Belief Network
• Learning and development tailored to your role.
• An environment with flexible working options
• A culture encouraging inclusion and diversity
  
  

Although we are currently unable to guarantee a longer or more permanent contract, if the role can be extended or made permanent, the successful post holder may be offered the role first without further interview.

In line with the IOPC recruitment and Selection Policy, we recommend that the internal colleagues make an early application within the first seven days, so that we can see if there is enough interest within the organisation to keep the role internal for the full advert live period. We will review the number of applications after the first seven days and the role may be advertised externally after this period. Please see the Recruitment and Selection Policy Guidance, which is available on the Hub, for further information.

Emotional Consideration:

In performing this role, you may have occasional exposure to distressing material which will likely be impactful, traumatic and challenging. Given the nature of the work, it is also possible that you will have contact with individuals who are experiencing extreme distress. The IOPC recognises this and offers all staff a range of wellbeing provisions, including TRiM (Trauma Risk Management), peer-to-peer support, a dedicated Wellbeing Advisor, and access to free confidential counselling. All staff are strongly encouraged to proactively access and engage with the support available. If you would like to speak about this element of the role with somebody already doing similar work at the IOPC please contact [e-mail] and this can be arranged.

Positive action as detailed in the Equality Act 2010, allows us to use measures designed to help improve equality in the workplace, and create a level playing field for all, whilst still employing everyone based on merit. Our workforce profile data shows that people who identify as black, Asian and minority ethnic are under-represented at the IOPC.

For this role – should we have a situation where multiple candidates have achieved the highest score and one identifies as black, Asian or minority ethnic, by using positive action, we can select that candidate for the role, therefore improving this area of under-representation at the IOPC. We will only use positive action in this way where the highest scoring candidates have all scored equally, at the final assessment stage, and above our required threshold.

Rydym yn croesawu ymgeiswyr i ymgeisio am rolau trwy gyfrwng y Gymraeg fel eu dewis iaith.

Selection process details

We'll assess you against these Executive Officer (EO) Level behaviours during the selection process:

• Making Effective Decisions
• Managing a Quality Service
  
  

This vacancy is using Success Profiles, to find out more, please click here.

Throughout the recruitment process we will also assess your Experience, Strengths, Technical Skills and Values.

As part of the application process, you will be asked to complete two behavioural and one experience based questions based on the essential criteria.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
  
  

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact :

• Name : Nikki O'Connor
• Email : [e-mail]
  
  

Recruitment team

• Email : [e-mail]