People Support Coordinator

Care Quality Commission; Greater London; Remote; GBP 24,000 - 31,000; Full time

Job summary

The Care Quality Commission seeks a People Support Coordinator to support HR processes and payroll administration. This full-time role facilitates a positive experience for colleagues, with opportunities for significant personal development. You should possess relevant experience and strong communication skills, making a meaningful impact in the organization.

Benefits

Annual leave of 27 days per year, rising to 32.5 days with service

Training and development opportunities

Wellbeing initiatives, such as gym discounts and meditation

NHS pension scheme with around 14% employer contribution

Discount schemes including Blue Light card eligibility

Qualifications

• Experience in a people-focused admin role.
• Understanding of employment processes.
• Ability to handle multiple queries and stay organized.

Responsibilities

• Support HR and payroll administration, ensuring timely processing.
• Respond to staff queries with clarity and care.
• Complete regular internal and external information flows.

Skills

HR and payroll support

Strong communication skills

Ability to manage high volumes

Job description

Grade E - £24,971 (National) or £30,643 (London - for London office based or home-based workers within the boundary of the M25) – There is also an additional homeworking allowance of £581 per annum for those working from home.

Contracted Hours: Full time 37 hours per week

Contract Type: 12 Month Fixed Term or Secondment opportunity (Maternity Cover)

Location: Home-based

Closing date: Monday 21 July 2025 at 11.59pm

Interviews: Week commencing 4 August 2025 via MS Teams

Make a differenceEvery role at CQC contributes to our mission, If you’re looking for a new role in People and Culture that gives a true sense of meaning and purpose, then you’ve found it! As a People Support Coordinator, you’ll play a key role in ensuring our people processes run smoothly, helping colleagues across the organisation get the support they need to thrive.

Picture this

Imagine being the go-to person who keeps everything running behind the scenes — from answering queries to making sure key people processes are delivered on time. Your work helps create a positive experience for every colleague at CQC.

In The Last Year You Might Have

• Delivered accurate and timely support for payroll and HR queries, helping staff feel confident and informed.
• Identified trends in employee queries and suggested improvements to streamline our processes.
  
  

The role

You’ll be key in helping us deliver our work. In this role, you’ll:

• Support people processes: Carry out day-to-day HR and payroll administration, ensuring everything runs smoothly and on time.
• Manage queries: Respond to a high volume of staff queries with clarity and care, escalating where needed.
• Keep things running: Complete regular internal and external information flows and support the wider People team with key admin tasks.
  
  

Show Us

We’ll be looking for the following skills, knowledge and experience in your application form:

• Experience in HR and payroll support: You’ve worked in a people-focused admin role and understand the basics of employment processes.
• Ability to manage high volumes: You’re confident handling multiple queries and tasks while staying organised and accurate.
• Strong communication skills: You can clearly explain information in writing and in person, adapting your style to suit different audiences.
  
  

Compliance

Note For Internal Candidates

This is a secondment/fixed term opportunity. Please read the recruitment and selection policy section on secondments. You must discuss your application with your line manager before applying.

To progress your application, you’ll need to provide evidence of your right to work in the UK. Without valid right to work you won’t be eligible for the role. We are unable to offer sponsorship for this role. Some roles may also be subject to a satisfactory DBS check.

Next steps

If you apply, you’ll need to create a profile and complete an online application form. Your application will be completely anonymous. Please see our information for applicants for more details on the process. We contact every applicant to let them know the outcome of their application, so you will hear from us whether or not you are shortlisted.

You can read the full details of the role in the Job Description

If you’d like an informal chat about the role contact – Ian Brotherston, People Support Senior Advisor (Permanent Workforce); [e-mail]. For general enquiries, please email [e-mail].

The Benefits

We offer a wide range of benefits, including:

• Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually 8 days per year).
• Training and development opportunities.
• Wellbeing initiatives, such as gym discounts and meditation.
• NHS pension scheme, with around 14% employer contribution.
• Discount schemes (including eligibility for a Blue Light card, at a cost of £4.99 and valid for 2 years), reward vouchers, car leasing and more!
  
  

Please see our benefits page for the full list.

Equity for all

We know job descriptions can feel intimidating. Research shows they can cause some people to doubt whether they’re a good fit. This happens more often to people from underrepresented groups (e.g. ethnic minority backgrounds). If this role interests you, we encourage you to apply. Your unique perspective, skills, and experience could be exactly what we need.

We want every candidate to feel supported and able to do their best. If you need adjustments to our process, we’ll work with you to remove any barriers. Visit our accessibility page for more on this. If you’d like to chat, please contact [e-mail]. Please note, if you have previously informed us of adjustments you need for interview or within your role these are not carried over and must be discussed for each individual application you make.

We promote a workplace where fairness, respect and inclusion are a priority. Diverse teams make our work better, help us deliver our mission and make our culture stronger. See our ED&I page for more about this.

We Welcome Applications From Everyone, And Colleagues Can Find Support And Community Among Our Many Employee Networks. This Includes People Of Any

• Age
• Sex
• Gender identity or expression
• Sexual orientation
• Religion or belief
• Ethnicity
• Disability
  
  

A Note on AI

About

AI tools can be great for research and refining ideas, but we want to learn about you. If you use AI or Chatbots to help you with your application, keep these points in mind:

• AI can support research, structuring and refining your writing, but your application must reflect your real skills and experience.
• Spell-checking and condensing word counts are great ways to use AI effectively.
• Do not copy and paste AI generated answers. These will not help you stand out; remember we want to hear about your skills and experience.
• Providing false and insincere examples goes against our core values of honesty and integrity and may lead to your application being withdrawn or termination of your employment.
  
  

Values and vision

We are guided by our core values, which shape our work and our culture.

Excellence – being a high-performing organisation.

Caring – treating everyone with dignity and respect.

Integrity – doing the right thing.

Teamwork – learning from each other to be the best we can.

We are a disability confident employer and a carer confident employer.