People Services Vendor Manager

Nationwide; Nottingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join Nationwide as a Third-Party Vendor Manager, responsible for overseeing vendor relationships within the People Function. Utilize your HR experience and supplier management skills to enhance service delivery while fostering collaboration across teams. Enjoy the benefits of hybrid working and a supportive workplace committed to fair finances and customer service.

Benefits

Personal Pension - 7% + 16% top-up

Paid volunteering days

Life Assurance worth 8x salary

Salary sacrifice scheme benefits

Access to health and wellness options

Performance-related bonus

Training opportunities

25 days holiday, pro rata

Qualifications

• Experience managing third-party suppliers and fostering a successful working culture.
• Ability to hold challenging conversations and influence stakeholders.
• Experience presenting to senior managers and stakeholders.

Responsibilities

• Manage day-to-day vendor relationships and track performance through balanced scorecards.
• Ensure compliance with Nationwide’s contractual obligations and industry best practices.
• Drive innovation and monitor service delivery against budget.

Skills

Vendor Management

Collaboration

Communication

Attention to Detail

Risk Management

Education

Experience in HR Environment

Experience in Regulated Environment

Job description

The Third-Party Vendor Manager will be managing the day to day vendor management requirements for a number of suppliers across Nationwide's People Function helping to maintain our compliance against the Operational Vendor Management standards.

You will be accountable for the contract for our pre-employment screening provider, who provide a critical service to protect the interests of the Society when recruiting new workers and for internal movers into regulated roles.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or Northampton office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

Managing the day to day relationship with a number of suppliers across the People Function. Tracking performance through balanced scorecards and operational review meetings. Seeking service and financial recompense where performance does not meet the required standards.

Acting as the conduit between the 3rd party supplier and numerous internal stakeholders, influencing decisions where necessary.

The roles' responsibilities will also include:

• Operational responsibility and governance of a number of suppliers including the pre-employment screening SYSC8 contract. Ensuring all relevant information and data is gathered from and provided to suppliers in a timely manner and Nationwide’s contractual obligations are achieved. For example, payment terms, SLA’s, forecasting data.
• Driving innovation, improved performance and value for money, ensuring that the services provided to Nationwide are enhanced. Track spend and delivery of benefits against budget, ensuring all invoicing and purchase orders are accurate.
• Managing issues/risks and incidents through to resolution ensuring that sufficient evidence is available that the item has been appropriately resolved with appropriate internal reporting undertaken. Closely monitor all service anomalies to ensure appropriate communication, sign-off (if applicable) and governance in place.
• Ensuring Nationwide’s pre-employment screening and pre-engagement vetting is in line with industry best practice and the risk exposure to Nationwide of employing a candidate with an undesirable background is minimised.
• Ensuring all auditing rights are adhered to, undertaking supplier audits, control testing on key areas of potential risk exposure and compliance sample checks.
• Ensuring sufficient levels of controls are in place in the 3rd party processes. Undertake onward reporting on findings to the Relationship Owner and the People Services Senior Management Team where appropriate.

About you

As a minimum requirement you’ll:

• Have experience of working in a HR environment
• Have 3rd party Supplier Management experience
• Have strong partnering skills with collaboration and experience of holding challenging conversations and influencing at all levels
• Experience of working with third party suppliers and suppliers where you have a forged a successful working culture
• Have experience of risk and controls
• Experience of presenting to senior managers and stakeholders
• Excellent attention to detail
• Strong communication skills, both verbal and written, with the ability to partner key stakeholders and work collaboratively
• Experience of working in a regulated environment
• Have experience of delivering projects / initiatives

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

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