People Services Officer - FTC

PRINCES; Liverpool; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a People Services Officer on a fixed-term contract. This role is pivotal in supporting the employee lifecycle, providing essential administrative support for HR functions, and ensuring a seamless experience for both managers and colleagues. You'll be part of a dynamic team, handling HR systems, managing queries, and contributing to key projects. The company values its employees, offering a hybrid working model and a supportive environment. If you're passionate about HR and eager to make a difference, this opportunity is perfect for you!

Benefits

25 Days Annual Leave plus Birthday off

14.5% Pension

Flexible Holiday Option

Enhanced Family Friendly Policies

Learning & Development Opportunities

Critical Illness Cover

Potential Corporate Incentive Scheme

Qualifications

• Experience in HR administration, preferably in Shared Services.
• Proficiency in using computerized HR systems.

Responsibilities

• Support HR administration throughout the employee lifecycle.
• Act as a central point for system-related queries and issues.
• Manage personnel files ensuring compliance with GDPR.

Skills

Microsoft Office

Written Communication

Verbal Communication

Time Management

Customer Service

Analytical Skills

Confidential Records Management

Education

HR Administration Experience

Tools

HRIS

TMS

SAP

Excel

Job description

Vacancy Name: People Services Officer - FTC

Employment Type: Fixed Term

Country: United Kingdom

Location: Liverpool

Business Area: Human Resources

Workplace Type: Hybrid

About Princes: The Princes Group has over 7,000 employees with offices and production sites in the UK, Netherlands, Italy, Poland, France and Mauritius. Princes manufactures 350 different food and drink products responsibly sourced and enjoyed by consumers every day. None of this would be possible without striving to be an employer of choice, where our colleagues are proud to represent our business.

Role Description:
Please note: this is a Fixed Term Contract until December 2025.

Supporting the employee lifecycle at Princes for both managers and colleagues forming an integral part of the People Operations team within the People Services function. Providing administrative support for transactional activities as well as query management and system support. This role supports both Head Office and UK manufacturing sites and colleagues. Occasional support may be provided to Princes international sites, as requested. Actively supporting the HR function with key projects and change initiatives as directed.

Dimensions:
Approximately 2,500 UK colleagues.

Principal Accountabilities:

1. Support the effective operation of all HR administration throughout the employee lifecycle including: issuing contracts and offer letters to candidates whilst ensuring a positive pre-boarding experience, timely processing of changes to existing employment contracts including promotion/salary changes, flexible working requests, maternity/paternity, secondments, calculating holiday entitlements, processing terminations etc.
2. Accurately input, update and maintain all employee data on the HR systems – HRIS and TMS. Act as system ‘super user’ in accordance with internal controls liaising closely with the People Systems and Reporting Analyst.
3. Central escalation point for any system-related issues or queries liaising closely with IT Department, People Systems and Reporting Analyst and wider IT team.
4. Provide timely and professional responses to queries and issues raised by colleagues and managers either face to face, by phone or through the People Services mailbox.
5. Manage the personnel files for current and past employees, ensuring full compliance with GDPR.
6. Ensure all transactions are completed accurately and in accordance with departmental SLAs and payroll cut-off dates for both weekly and monthly paid employees.
7. Produce and distribute correspondence related to annual salary review, incentive and recognition payments, plus other ad hoc requests.
8. Answer queries and provide support for other HR colleagues on the HR System.
9. Understand and ensure full implementation of and adherence to Princes policies and procedures.
10. Provide administration assistance as required in purchasing arrangements, including the receipt of goods, processing orders and invoices within SAP system.
11. Act as a super user for the internal performance management systems ensuring all colleague records are managed accurately.
12. Maintain relevant ER awareness by keeping self updated on upcoming employment law changes such as GDPR, Statutory Maternity Pay, National Minimum Wage and how this will impact on current processes.
13. Support the holiday carry over and flexible holiday annual procedures with the site administrative teams.
14. Work collaboratively with the wider HR function to ensure consistency in service and standards.
15. Support the management of short-term sickness absence across the UK manufacturing sites including procedural compliance, associated administration and any linked processes (e.g. AWOL process).
16. Support the internal payroll processes across the UK manufacturing sites including the management of exceptions, running reports, upskilling managers and liaising with the payroll function on any queries.

Continuous Improvement:

1. Locate and define new process improvement opportunities using appropriate tools available i.e. excel. Provide relevant process guides for cross-training purposes.
2. Provide training support to the functional areas where required.
3. Partner with HR Business Partner(s) to provide a seamless service to specialist business area(s).

Role Requirements:

Knowledge:
Previous HR administration experience, preferably in a Shared Services environment. Experience using computerised HR system.

Skills:
Excellent Microsoft Office skills (in particular, excel). Excellent written and verbal communication skills. Excellent time management and organisation skills. Strong customer service skills displaying ownership of tasks through to completion as well as the ability to prioritise workload. Analytical mindset with the ability to work both proactively and reactively. Confidential records management. Ability to work within a team as well as on own initiative.

Benefits:
25 Days Annual Leave plus Birthday off. 14.5% Pension – 5% employee opt in / 9.5% employer. Hybrid & Flexible Working - 4 Days in Office / 1 Day WFH. Flexible Holiday Option - Buy 5 Additional Days. Enhanced Family Friendly & Carers Policies. Critical Illness Cover. Learning & Development Opportunities. Potential Corporate Incentive Scheme (company performance based).

At Princes we are committed to making all stages of our recruitment process accessible to all candidates (including application). Please let us know as soon as possible of any additional support or reasonable adjustments you require through the recruitment process by emailing [e-mail]