People Services Manager - Service Delivery Role

Adecco; Leeds; Hybrid; GBP 60,000; Full time

Job summary

A leading HR services provider is seeking a People Services Manager - Service Delivery in Leeds. The role involves leading a team to enhance HR service quality and employee experience. Candidates should have strong leadership skills and a background in HR management, with a Bachelor's degree and CIPD qualification preferred. This is a full-time, permanent position offering a salary of £60,000.

Qualifications

• Proven experience in managing a high-volume HR shared services team.
• Demonstrable success in improving service quality and efficiency.
• In-depth knowledge of UK employment legislation.

Responsibilities

• Lead a talented team ensuring they meet changing organisational needs.
• Drive a culture of customer service and innovation.
• Establish and manage service level agreements.

Skills

Strong leadership and team management skills

Excellent customer service ethos

Effective communication skills

Comprehensive knowledge of HR processes

Strong analytical and problem-solving abilities

Proactive approach to service needs

Education

Bachelor's degree in Human Resources or Business Administration

CIPD Level 5 or Level 7 qualification

Job description

Overview

People Services Manager - Service Delivery

Location: Bradford - Hybrid 2 days a week in the office • Contract Type: Permanent • Working Pattern: Full Time • Salary: £60,000

Are you a passionate HR leader ready to drive exceptional service delivery in a dynamic environment? Our client is seeking a People Services Manager - Service Delivery to lead a high-performing team and ensure a positive, efficient, and professional HR experience across the organisation. If you thrive on fostering a culture of customer excellence and continuous improvement, we want to hear from you!

About the Role

As the People Services Manager, you will:

• Lead and inspire a talented team of HR specialists, ensuring they are equipped to meet changing organisational needs.
• Drive a culture of customer service and innovation, promoting compliance and continuous improvement.
• Oversee end-to-end People administration and Employee Relations services throughout the colleague lifecycle.
• Establish and manage service level agreements (SLAs) that define performance indicators and customer satisfaction targets.
• Collaborate with People & Culture colleagues to enhance service quality and reduce processing times.

Key Responsibilities

• Service Delivery Excellence:
  • Create a collaborative and positive work environment.
  • Ensure timely resolution of escalated and complex HR queries.
  • Lead a proactive employee relations function, enabling early resolution and positive outcomes.
• Continuous Improvement:
  • Regularly assess and improve People processes to eliminate inefficiencies.
  • Develop clear standard operating procedures and maintain process documentation.
• Stakeholder Engagement:
  • Build trusted relationships with line managers and senior leaders, offering expert guidance and support.
  • Manage relationships with external providers, ensuring aligned service delivery.

Essential Skills, Experience & Qualifications

• Strong leadership and team management skills with the ability to inspire high performance.
• Excellent customer service ethos and a focus on delivering exceptional experiences.
• Effective communication and interpersonal skills, able to influence and build trust at all levels.
• Comprehensive knowledge of HR processes, policies, and best practices.
• Strong analytical and problem-solving abilities, coupled with high emotional intelligence.
• A proactive approach to identifying service needs and performance gaps.
• Experience and Qualifications:
  • Proven experience in managing a high-volume HR shared services or transactional team.
  • Demonstrable success in improving service quality and efficiency.
  • Bachelor\'s degree in Human Resources, Business Administration, or a related field (or equivalent experience).
  • CIPD Level 5 or Level 7 qualification (or equivalent professional accreditation).
  • In-depth knowledge of UK employment legislation and HR best practices.

Why Join Us?

By joining our client, you will be part of a vibrant organisation committed to fostering a culture of excellence and innovation. You will have the opportunity to make a significant impact on the HR function and shape the employee experience for colleagues across the organisation.

How to Apply

Please submit your CV.

Adecco is a disability-confident employer and is committed to building an inclusive recruitment process. If you require reasonable adjustments at any stage, please let us know and we will support you.

Job Info

• Job Title: People Services Manager - Service Delivery Role
• Company: Adecco
• Location: Leeds, West Yorkshire
• Posted: Sep 11th 2025
• Closes: Oct 12th 2025
• Sector: Public Sector
• Contract: Permanent
• Hours: Full Time