People Services Manager

xpo; Northampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading logistics company in the UK is seeking a People Services Manager to lead their HR team and provide high-quality support throughout the employee lifecycle. The ideal candidate will have extensive experience in HR Shared Services, a solid understanding of UK employment law, and a passion for enhancing the employee experience. This role offers a competitive salary, benefits, and the chance to work in a supportive and innovative environment.

Benefits

25 days holiday plus bank holidays

Access to discounts

Workplace pension

Access to XPO University

Cycle to work scheme

Qualifications

• Proven experience in HR Shared Services and advisory roles.
• Strong grasp of UK employment law, HR systems, and processes.
• Skilled in managing employee relations with empathy and professionalism.

Responsibilities

• Lead HRPS team for onboarding, offboarding, and policy support.
• Act as escalation point for complex queries.
• Ensure compliance with UK employment law and internal policies.

Skills

HR Shared Services experience

Understanding of UK employment law

Employee relations management

Excellent communication skills

Detail-oriented

Proactive mindset

CIPD Level 5 or equivalent

Education

CIPD Level 5

Job description

Social network you want to login/join with:

We’re looking for

a People Services Manager to lead our HR People Services (HRPS) team and drive seamless, high-quality support across the employee lifecycle. This is a pivotal role that blends operational excellence with strategic HR advisory support for our Central Functions – including IT, Sales, and Finance.

Pay, benefits and more:

We are looking to offer a competitive salary. Also, we offer 25 days of holiday (plus bank holidays) pro rata and the option to buy additional days. You’ll have access to various high street discounts, access to XPO University, a cycle to work scheme, a workplace pension, and many other perks.

What You’ll Be Doing

• Leading a talented HRPS team to deliver onboarding, offboarding, employee changes, data management, and policy support with precision and care.
• Acting as a trusted escalation point for complex or sensitive queries, offering expert guidance and resolution.
• Ensuring compliance with UK & Ireland employment law, internal policies, GDPR, and working regulations.
• Managing employee relations (ER) cases with professionalism and empathy.
• Partnering with HRBPs, HR Managers, Operations, and Centres of Excellence (Payroll, Recruitment, HRIS) to deliver people initiatives and support.
• Driving process improvement and automation to elevate the employee experience.
• Managing relationships with external providers (Occupational Health, benefits, tech) to ensure service excellence.
• Championing a culture of continuous improvement and innovation.
• Providing HR advisory support to our Central Functions, helping leaders navigate people matters with confidence.

What You’ll Bring

• Proven experience in HR Shared Services and advisory roles.
• Strong grasp of UK employment law, HR systems, and processes.
• Skilled in managing employee relations with empathy and professionalism.
• Excellent communicator with the ability to build trusted relationships at all levels.
• Detail-oriented, discreet, and resilient with a proactive mindset.
• Passionate about delivering a great employee experience and driving continuous improvement.
• CIPD Level 5 (or equivalent experience); project management and recruitment exposure are a plus.

Why Join Us?

We’re more than just an HR team – we’re a people-first organisation that values integrity, innovation, and impact. You’ll be joining a supportive environment where your ideas are welcomed, your growth is encouraged, and your work truly matters.

We strive to create an inclusive environment for all our colleagues, where everyone feels welcomed, empowered, and where you can bring your true self to work. Even if your experience doesn’t exactly match the job description but you feel you have the skills needed, please reach out to our recruitment team for an initial discussion. Your skills and passion set you apart, and we welcome diverse people and perspectives at XPO. If you require any changes or amendments to our application and interviews, please let us know.

XPO is a leading provider of world-class solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Review XPO's candidate privacy statement.