People Services Coordinator

M Group; Stevenage; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company dedicated to delivering essential infrastructure services while fostering a supportive and inclusive work environment. In this role, you will be part of the People department, serving as the first point of contact for employee inquiries and ensuring a seamless service experience. Your attention to detail and organizational skills will be crucial as you maintain accurate data and suggest improvements for the People Services Team. This is an exciting opportunity to grow your career in HR while contributing to a team that values responsibility, openness, and ambition.

Benefits

Matched Pension Scheme

Online GP Service

Employee Assistance Programme

Retail Discounts

Life Assurance

Cycle to Work Scheme

Enhanced Parental Leave

Discretionary Bonus Scheme

25 Days Annual Leave

Reward for Referrals

Qualifications

• Experience in administration and HR roles is beneficial.
• Strong customer service and attention to detail are essential.

Responsibilities

• Provide first line support for employee queries with professionalism.
• Maintain accurate data throughout the employee lifecycle.

Skills

Administrative Experience

Customer Service Skills

Attention to Detail

Organizational Skills

Ability to Prioritize Workload

Education

HR Experience (Advantageous)

Tools

CRM Tool

Applicant Tracking System

Core HR System

Job description

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

As an organisation, there is little we don’t do and plenty to get involved in. Our Group Support roles are vital in making sure we can help over 11,000 people deliver essential infrastructure seamlessly across water, energy, transport and telecom.

This role is in our People department, our People Team supports us to recruit, retain, engage and develop our people. Roles can be in talent acquisition, learning, reward, employee relations or people services.

This is a fixed term contract for 12 months!

What will you be doing?

You’ll serve as the first line of phone support for employee queries, representing the People Services Team with professionalism and care.

Also, you’ll respond to employee requests quickly and professionally using the CRM tool to provide a seamless service experience.

You’ll be the go-to person for all inquiries related to policy, procedure, payroll, and general information, offering clear and helpful support.

You’ll handle all data with confidentiality and sensitivity, ensuring compliance with relevant legislation at all times.

We ask you to maintain accurate and reliable data throughout the entire employee lifecycle. From the applicant tracking system to the Core HR system and third-party platforms.

You’ll suggest thoughtful process improvements and enhancements to boost the efficiency and effectiveness of the People Services Team.

You’ll take on occasional project work, contributing to team initiatives and broader goals with enthusiasm and commitment.

What You’ll Bring

• Previous administration experience
• Experience within a HR role would be advantageous, but we are open to people who are keen to progress in HR
• You will be someone with excellent attention to detail
• The role will have interactions with all employees across the business so you will have great customer service skills
• You'll be highly organised and ability to prioritise workload and will enjoy working in a fast-paced, creative environment

What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include:

• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000’s of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme

In addition, this role offers:

• Discretionary bonus scheme
• 25 days annual leave plus bank holidays
• Recommend a friend - get rewarded for introducing people to us!

About Us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We’re responsible and go further for our people, clients, communities and the planet
• We’re open and seek new and better ways of exceeding expectations
• We’re together and as one team; the whole is greater than the sum of the parts
• We’re ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

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