People Services Coordinator

Serco; Frodsham; Hybrid; GBP 25,000 - 35,000; Full time

Job description

People Services Coordinator – AASC Contract
Location: Warrington (with travel across NW, Midlands, and East of England)
Contract Type: Full Time, Permanent
Competitive Salary + Benefits

Serco is looking for a dedicated and highly organised People Services Coordinator to support our AASC (Asylum Accommodation and Support Services Contract). This role is key to delivering a seamless employee experience across our operations, ensuring smooth processes around onboarding, payroll, employee support, and HR systems management.

Key Responsibilities:

• Act as the main point of contact for HR-related matters for hiring managers within the AASC contract.
• Manage onboarding, payroll coordination, offboarding, and employee data changes efficiently and accurately.
• Maintain and monitor HR systems to ensure up-to-date and compliant records.
• Support and improve processes related to reward and recognition programmes, long service awards, and staff events.
• Collaborate with internal stakeholders including HR, IT, Compliance, and Payroll, as well as external agencies.
• Produce regular reports and dashboards, analysing trends to support the business.
• Ensure compliance with vetting and contractual requirements.

Skills and Experience Required:

• Previous experience in HR administration or a business support role.
• Strong communication skills, both verbal and written.
• Excellent organisational skills with the ability to prioritise tasks effectively.
• High level of accuracy and attention to detail in data handling.
• Confidence using Microsoft Office and internal IT systems.
• Ability to work collaboratively in a fast-paced environment.
• Discretion and professionalism in handling confidential information.
• Yellow Belt accreditation or willingness to work towards it.
• DBS clearance (this role is subject to security checks and Home Office approval).

What we offer:

• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Up to 6% contributory pension scheme.
• Flexible working options.
• A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.
• A company passionate about diversity and inclusion.

About Serco:
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply:
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leaders and holders of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.