People Services Compliance and Workflow Consultant

AXA Group; United Kingdom; Hybrid; GBP 35,000 - 45,000; Full time

Job description

We’re excited to announce an opportunity for a People Services Compliance & Workflow Consultant to join our dynamic People Services team in Bolton on a full-time permanent basis. This newly created role offers you the chance to make a real impact by working collaboratively across our teams to streamline and enhance our operational processes. You'll play a key role in ensuring compliance with regulatory audit requirements in SCALA, while efficiently managing workflows in MyWorkday to ensure our customers receive timely responses. In addition, you’ll be responsible for overseeing the quality assurance of our People Services outputs and identifying opportunities for training and upskilling. If you're looking for a role where you can shape processes and contribute to the success of our People Services function, we want to hear from you! Join us on this exciting journey!

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.

We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

What you’ll be doing:

Audit & Compliance

• Support department-wide audits with a 12-month plan in collaboration with GIA, Internal Audit, and KPMG.
• Conduct call audits and ensure quality responses and compliance with legal requirements.
• Manage the complaints process, self-audits, and GDPR data breaches.
• Promote departmental learning through e-learning and serve as the compliance liaison for People Services.

Workflow

• Triage and allocate cases in the HELP system while linking services to SOPs.
• Handle exception reporting, generate MyWorkday reports, and configure R drive for best practices.
• Scope digitalisation and AI initiatives to meet future technological needs.
• Establish a structured working framework with weekly/monthly reporting packs and SOP updates.
• Organise Town Hall meetings and maintain the People Services Route Map.

Customer

• Lead focus groups and manage stakeholder reviews to enhance customer engagement.
• Support change management activities as required.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

We know that some candidates may be discouraged from applying if they don't meet every requirement. If you’re excited by this job and the prospect of working at AXA but you’re not sure you tick every box, we’d still encourage you to apply.

What you’ll bring:

• Previous experience within HR compliance together with an understanding of internal and external audits.
• Skilled in dashboard reporting and data visualisation.
• Sound understanding of Data Protection principles and associated risks.
• Demonstrates risk awareness and understands the impact of risks.
• Experience in implementing service and process improvements.
• Proven experience in managing senior stakeholders.
• Excellent written, verbal, and interpersonal communication skills.
• Proficient in Visio, Excel, and PowerPoint.
• Computer literate with a good grasp of IT tools and Microsoft applications, showing accuracy and efficiency in updating HR systems.
• Knowledge of the Data Protection Act, FCA Regulations, SM&CR, Right to Work, and Home Office Systems would be advantageous.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer:

• Competitive annual salary of up to £45,000 depending on experience.
• Annual company & performance-based bonus.
• Contributory pension scheme (up to 12% employer contributions).
• Life Assurance (up to 10 x annual salary).
• 28 days annual leave plus Bank Holidays.
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave.
• AXA employee discounts.
• Gym benefits.

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [e-mail].

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Who we are:

AXA UK Support Functions power AXA’s three customer-facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you’ve got heaps of experience and qualifications behind you, or you’re just starting out, we’ll give you the support and opportunities to help you grow and develop with confidence.