People Services Business Partner

HGS; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading customer experience management firm is seeking a People Services Business Partner for a fixed term maternity cover role. You will align people strategy with business goals, manage complex employee relations, and oversee initiatives around engagement, wellbeing, and diversity. The ideal candidate has a CIPD Level 5 qualification and strong employee relations expertise. This role offers competitive salary and fully remote working.

Benefits

Competitive salary

Fully remote working

Refer-A-Friend bonuses

Employee assistance programs

25 days holiday

Development opportunities

Qualifications

• Demonstrated experience leading People projects in talent, organisational development, and performance management.
• Strong employee relations expertise and thorough knowledge of UK employment law.
• Proven ability to partner with senior stakeholders and external partners, including Trade Unions.

Responsibilities

• Align People strategy with business goals.
• Manage complex employee relations.
• Lead People projects that enhance performance and culture.

Skills

Employee relations expertise

Project management

Data analysis

Influencing senior leaders

Coaching and developing team members

Education

CIPD Level 5 qualification (or working towards it)

Job description

About the Job

Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations.

Are you a hands-on People leader who can turn strategy into delivery? At HGS, our People Services Business Partners align People strategy with business goals, manage complex employee relations, and lead projects that lift performance and culture. You will partner with senior leaders, work closely with Trade Union colleagues, use insight and analytics to guide decisions, and oversee initiatives across engagement, wellbeing, diversity and inclusion.

This is a fixed term maternity cover and includes line management of team members with responsibility for their performance, development, and day-to-day support.

Why choose us?

HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences.

What We Offer

• Competitive salary
• Fully remote working
• Refer-A-Friend bonuses
• Employee assistance programs
• 25 days holiday, plus bank holidays (increasing with service)
• Development opportunities
• People-focused environment where you’ll make lifetime connections and friendships

What We Are Looking For

• Do you have proven experience managing complex employee relations with confidence and fairness?
• Can you lead People projects end to end, aligning them with business goals and delivering results?
• Are you skilled at turning data into insight and actions that drive better performance and employee experience?
• Can you influence senior leaders and build trusted relationships, including with Trade Unions?
• Are you ready to take on line management responsibility, coaching and developing team members?

Requirements

• Demonstrated experience leading People projects in talent, organisational development, and performance management.
• CIPD Level 5 qualification (or working towards it)
• Strong employee relations expertise and thorough knowledge of UK employment law.
• Proven ability to partner with senior stakeholders and external partners, including Trade Unions.
• Confident people manager with experience leading and developing direct reports.

HGS is an equal opportunity employer, dedicated to diversity, inclusivity and Equity. We do not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment.

Location: United Kingdom (Remote)