People Services Assistant

Fuse; City Of London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading media agency in London seeks a People Services Assistant to support People transactions and enhance the employee experience. The candidate will ensure data accuracy, process requests, and collaborate across teams. Proficiency in HRIS and strong communication skills are key. This role offers a hybrid working model with flexible hours to balance work and personal commitments.

Qualifications

• Experience in a shared services environment.
• Ability to manage multiple tasks effectively.
• Commitment to delivering high quality service.

Responsibilities

• Process People transactions accurately.
• Provide support to employees and stakeholders.
• Ensure data integrity and documentation.

Skills

Proficiency in HRIS systems

Proficiency in Microsoft Office

Strong attention to detail

Excellent communication skills

Problem-solving ability

Customer-focused attitude

Tools

Learning Management systems (Cornerstone)

Job description

OMG UK is looking for a People Services Assistant who will be a key member of the People Services Hub responsible for executing People transactions and providing exceptional support to employees and stakeholders.

This role reports to the People Services Team Leader and contributes to the overall efficiency of People services delivery and excellence, ensuring accurate and timely processing of People service requests.

Join our People Team and play a vital role in delivering best in class People services, ensuring data accuracy, and contributing to a positive employee experience across the OMG Group.

About You:

You will be part of a centre of excellence across the employee life cycle processes and employee experience. Please see the full job description for further information but your duties will include:

• People Transaction Processing
• Employee Support
• Data Integrity
• Documentation & Records
• Process Improvement
• Policy Adherence
• Reporting & Analytics
• Learning and Knowledge Sharing
• Cross-functional Collaboration
• Quality Control

We are keen to hear from those with:

• Proficiency in HRIS systems and Microsoft Office applications.
• Experience working in a shared services environment with a tiered structure for query resolution and work queues split by specialisms.
• Experience of working with Learning Management systems, preferably Cornerstone.
• Strong attention to detail and data accuracy.
• Excellent communication and interpersonal skills.
• Problem-solving and analytical thinking.
• Customer-focused attitude with a commitment to delivering high quality service.
• Ability to manage multiple tasks and prioritise effectively.

About the Agency:

Omnicom Media Group UK (OMG UK) is the media division of Omnicom Group Inc., headquartered in London with offices in Manchester and Newcastle. OMG UK exists to power its four UK agencies – OMD UK, MG OMD, PHD UK, and Hearts & Science. The four agencies have open access to OMG UK’s Centres of Excellence which provide market-leading capabilities across Digital Marketing, Creative Solutions, Investment and Futures.

OMG UK agencies are holders of numerous Agency and Network of the Year accolades, alongside multiple awards at the Global Festival of Media Awards, Cannes Lions, The Drum Awards, and IPA Effectiveness Awards.

At Omnicom Media Group, we are committed to supporting flexibility for our people while fostering collaboration, innovation, and teamwork. We have a hybrid working model (three days in the office, two working remotely) to ensure that we meet the needs of both our people and our business, balancing the benefits of in-person connections with the flexibility of remote working. Our standard working hours are 9:30 – 17:30, but we offer the ability to flex around core hours of 10:30 – 16:30 to give our people flexibility on how they manage their working day, whether that’s in the office or working remotely. For example, you could start work at 8:30 and finish at 16:30 or start at 10:30 and finish at 18:30.

We encourage open conversations between our people and managers to help navigate high-need periods and individual circumstances. Our goal is to create an environment where people feel genuinely supported to do their best - both in their careers and in their lives outside of work.

Be Your Best

We want everyone to make the most of the opportunity to shine and showcase your talents and we are happy to make adjustments in the recruitment process so you can be your best. Please discuss any specific requirements with your dedicated Talent Team member or if you would feel more comfortable, you can email us confidentially at [e-mail] to let us know how we can support you.

Diversity, Equity & Inclusion at OMG

At OMG, our vision is to be an agency where difference is valued and everyone is able to thrive in a culture of equality, inclusion and belonging. We are committed to providing a truly inclusive environment that reflects today’s society, where everyone is able to bring their true selves to work, and where diverse voices and backgrounds are valued, heard, and well-represented.

Interested in building your career at Omnicom Media Group UK? Get future opportunities sent straight to your email.

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For application details, please refer to the official application page.

This role supports a standard application process and does not include embedded form fields in this description.